I'm paying for two subscriptions. How do I fix that?

Question

Paid $70.34 on 3/27/26 and $108.24 for the normal annual subscription on 6/8/2026. How do I cancel one of them?

Norma Warner

Answer 1

To stop paying for two Microsoft 365 subscriptions, cancel the extra subscription in the Microsoft account where it is billed. Canceling a subscription does not delete the email address or Microsoft account itself.

Follow these steps for each Microsoft account that might have a subscription (for example, one per email address):

1. Go to the Subscriptions page: https://account.microsoft.com/services
2. Sign in with the Microsoft account that is being charged.
3. In the list of subscriptions, find the Microsoft 365 subscription you want to stop paying for and select Manage.
   • If you see Turn on recurring billing instead of Manage, that subscription is already set to expire and will not be charged again.
4. On the next page, select Cancel (or Upgrade or Cancel, depending on what appears).
5. Follow the on-screen instructions to complete cancellation.

If one of the subscriptions was purchased through Google Play or the Apple App Store, it must be cancelled through that store’s support instead of the Microsoft account site.

If a second subscription charge is not clear or appears to be a duplicate, use the billing investigation steps and refund process:

1. Review charges and subscriptions at https://account.microsoft.com/services while signed in to each Microsoft account.
2. Use the guidance in How to investigate a billing charge from Microsoft to identify what each payment is for.
3. After cancelling the unwanted subscription, use the refund guidance in How to get a refund on a Microsoft subscription to see if the extra payment is eligible for a refund.

If the duplicate charge still cannot be identified or cancelled using the steps above, contact Microsoft Support via the Contact Microsoft Support option and choose a billing/subscription issue so an agent can review the account details securely.

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References:

• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription
• Cancel your Microsoft subscription
• Change your Microsoft subscription payment method and options
• I am paying for two subscriptions - Microsoft Q&A
• Request refund - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
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• cancel subscription - Microsoft Q&A