Outlook classic issue

Question

ALL my incoming emails are going into junk folder using outlook classic

I tried several fixes including filter settings but nothing help because evrything just going to junk

Answer 1

Do you have a Samsung smartphone? If so, it may be causijng the issue:

Samsung smartphones move email to the Junk folder

Answer 2

All mail going to Junk in classic Outlook is usually caused by Junk Email Options being set too aggressively or by Blocked/Safe lists forcing everything to be treated as junk.

Try these checks in classic Outlook for Windows:

1. Check Junk Email protection level
   1. In Mail, select Home.
   2. In the Delete group, select Block > Junk E-mail Options.
   3. On the Options tab, make sure the level is not set to Safe Lists Only or an overly aggressive setting for the way mail is used.
      • For testing, set it to No Automatic Filtering or Low.
   4. Select OK.
2. Review Blocked Senders list
   1. In the same Junk E-mail Options dialog, go to the Blocked Senders tab.
   2. Check if broad domains (for example, @example.com or .com) or many legitimate senders are listed.
   3. Remove any entries that should not be blocked.
   4. Select OK.
3. Review Safe Lists behavior
   1. In Junk E-mail Options, check whether Safe Lists Only is selected.
      • If it is, any message not from Safe Senders or Safe Recipients is treated as junk. Change this to Low or No Automatic Filtering.
   2. Optionally add important contacts/domains to Safe Senders so they are never treated as junk.
4. Verify “Permanently delete suspected junk email” is not enabled
   1. In Junk E-mail Options > Options tab, ensure Permanently delete suspected junk email instead of moving it to the Junk E-mail folder is not checked while troubleshooting.
5. If using Outlook.com/Exchange Online with web settings
   • Sign in to Outlook on the web.
   • Go to Settings > Mail > Block or allow.
   • Make sure Don’t move email to my Junk Email folder is not selected if junk filtering is desired.
   • Confirm there are no incorrect entries in Safe Senders and Recipients or Blocked Senders that would cause everything to be treated as junk.

After adjusting these settings, send a few test messages from different accounts to confirm they now arrive in the Inbox instead of Junk.

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References:

• Overview of the Junk Email Filter in classic Outlook
• Change the level of protection in the Junk Email Filter in Outlook
• Block or allow (junk email settings)
• Block or unblock senders in Outlook