MICROSOFT WORD AND EXCEL FAILS TO OPEN

SAYI GUGAH 0 Reputation points
2026-06-17T08:13:08.9+00:00

I have a work to do and when i click to open/start my excel or Microsoft word, a message displays alerting me that the program has run into some problems and needs to be repaired. What should i do to resolve this problem?

Microsoft 365 and Office | Excel | For home | Windows
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  1. AI answer

    2026-06-17T08:13:42.1+00:00

    Follow these steps in order until Word and Excel open normally.

    1. Try the built-in repair prompt
      When the message appears (“has run into an error… Would you like us to repair now?”), choose Repair now once and let it complete. If the apps still do not open, continue with the steps below.
    2. Run an Online Repair of Office
      This is the most effective fix when all Office apps fail to start.
      1. Close all Office apps (Word, Excel, Outlook, etc.).
      2. Open Settings in Windows.
      3. Go to Apps → Installed apps (or Apps & features on some versions).
      4. Find Microsoft 365 or Microsoft Office in the list.
      5. Select it → choose Modify.
      6. Select Online Repair and confirm. Let it run to completion (this can take 15–30 minutes).
      7. Restart the PC after the repair finishes.
      8. Open Word or Excel again and test.
    3. If Online Repair does not fix it: fully reinstall Office
      1. Uninstall Office from Settings → Apps → Installed apps (or Programs and Features in Control Panel).
      2. Restart the computer (use Restart, not Shut down).
      3. Reinstall Office from the Microsoft account or installation source used originally.
      4. After installation, open Word and Excel to confirm they start correctly.

    If the error persists even after a full reinstall, check for problematic add-ins by starting Word/Excel in Safe Mode (for example, run winword /safe or excel /safe from the Run dialog) and disabling add-ins, or investigate system components such as Microsoft Edge WebView2 Runtime if all Office apps crash immediately on startup.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Estrella721 42,415 Reputation points Independent Advisor
    2026-06-17T08:49:16.76+00:00

    Hi,

    To better assist you and guide you to the right solution, could you please check and confirm the following details?

    What changes were made to your computer or subscription before the issue started?

    Go to: https://account.microsoft.com/services

    Could you please confirm whether your license or subscription is listed there and shown as active?

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