Reschedule AI-102 Exam

Question

I had a issue with my system Camera while system check , So not able to join the exam lobby on time , could you help to reschedule or help me to take exam now

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for issues when taking an exam

Answer 2

Rescheduling or retaking the AI-102 exam cannot be done directly from here. Use the official channels below:

1. Try to reschedule the exam through the Learn profile:
   • Sign in to the Learn profile.
   • Go to Profile → Credentials → Certifications.
   • Find the AI-102 exam appointment and select Reschedule or Cancel.
   • Complete the process on the exam delivery provider’s site (Pearson VUE).
2. If the appointment shows as missed/no-show or there is no option to reschedule, contact Pearson VUE support so they can review what happened during check-in and advise on next steps:
   • Use Pearson VUE’s Microsoft contact options for issues when taking an exam.
3. If the exam was scheduled using a voucher or special offer, be aware that missed appointments are normally forfeited if not cancelled or rescheduled at least 24 hours in advance.

The exam cannot be started “now” once the scheduled window has passed; a new appointment must be scheduled with Pearson VUE.

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References:

• Reschedule and cancellation policies
• Register and schedule an exam
• Frequently asked questions (FAQs) about online proctored exams
• An Important Update on Microsoft Training and Certification
• I was unable to attend the exam due to a network issue. I kindly request you to reschedule it - Microsoft Q&A
• How to reschedule the exam - Microsoft Q&A