Earbuds not showing as devices

Panteha Mohsenein 0 Reputation points
2026-06-17T18:58:10.7533333+00:00

“Bluetooth Audio Gateway Service” and “Bluetooth User Support Service” says Running and I am not able to connect my earbuds

Windows for home | Windows 11 | Devices and drivers
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  1. John Jefferson Doyon 78,645 Reputation points Independent Advisor
    2026-06-17T19:37:49.75+00:00

    Hi, I'm John! I will help you with this.

    To help narrow down the issue:

    1. Are the earbuds showing under Settings > Bluetooth & devices at all, even as a paired device, or do they not appear during scanning?
    2. What is the make and model of the earbuds?
    3. Also, are the earbuds currently in pairing mode? Most earbuds need to be placed in pairing mode before Windows can discover them.

    As a quick check:

    • Turn Bluetooth off and back on.
    • Remove the earbuds from the paired devices list if they appear there.
    • Put the earbuds back into pairing mode and search again.
    • Open Device Manager > Bluetooth and check if there are any devices with a yellow warning icon.
    • Expand Bluetooth and let me know the name of the Bluetooth adapter installed on the PC.

    If the earbuds are not showing up during discovery, the issue may be with the Bluetooth adapter, driver, or the earbuds not entering pairing mode properly. Let me know what you find.

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  2. AI answer

    2026-06-17T18:58:22.27+00:00

    Follow these steps in order on Windows 11:

    1. Run the Bluetooth troubleshooter
      • Open the Get Help app and run the Bluetooth troubleshooter using this link: Run the troubleshooter in Get Help.
      • Let it complete diagnostics and apply any fixes it suggests.
    2. Make sure Bluetooth is on and earbuds are in pairing mode
      • Select Start > Settings > Bluetooth & devices.
      • Ensure the Bluetooth toggle is turned on.
      • Put the earbuds into pairing mode (often requires holding a button on the case or buds until a light flashes; check the earbuds’ manual).
      • Keep the earbuds close to the PC.
    3. Remove and re-add the earbuds
      • In Settings > Bluetooth & devices, look for the earbuds in the list.
      • If they appear but won’t connect:
        1. Select the device, choose More options (… ) > Remove device.
        2. Select Add device and choose Bluetooth.
        3. When the earbuds appear in the list, select them to pair again.
    4. Check the earbuds’ battery
      • Fully charge the earbuds and case.
      • Turn the earbuds off and back on.
      • Try pairing again while they are on charge if possible.
    5. Power-cycle Bluetooth and the PC
      • Turn Bluetooth off and on:
        1. Start > Settings > Bluetooth & devices.
        2. Turn Bluetooth off, wait 10 seconds, then turn it on again.
      • If they still don’t show or connect, restart the PC:
        • Start > Power > Restart.

    If the earbuds still do not appear or connect after these steps, follow the broader guidance in Fix Bluetooth problems in Windows for additional checks (Bluetooth support, drivers, and other device issues).

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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