Locked out of my Azure tenant due to lost Microsoft Auth registration

Question

Locked out of my Azure tenant due to lost Microsoft Auth registration

Paul Johnson 0

I am locked out of my Azure tenant due to lost Microsoft Authenticator registration. I am the only Global Administrator of the tenant. My sign-in uses a Microsoft account (hotmail.com), and Azure MFA is required via Microsoft Authenticator. I changed phones and restored my Microsoft account successfully, but the Entra ID “DefaultDirectory” Authenticator entry did not recover and shows “Scan the QR code provided by your organization to finish recovering this account.” The Authenticator entry does not generate codes or push notifications. I cannot access Azure portal or security info pages because MFA is required.

I have my tenant ID and my subscription IDs. How can I reset my global administrator account?

Paul Johnson 0 Reputation points

2026-06-18T00:30:12.6633333+00:00

I have called the business phone number, but as a home user, it said goto help.microsoft.com and then hung up. I also contacted azure support on x.com (formally known as twitter), and they sent me to the business phone number. So I seem to be in a circle. HELP!

Your answer

Paul Johnson 0 Reputation points

2026-06-18T00:30:12.6633333+00:00

I have called the business phone number, but as a home user, it said goto help.microsoft.com and then hung up. I also contacted azure support on x.com (formally known as twitter), and they sent me to the business phone number. So I seem to be in a circle. HELP!