The chat assistant is telling me to call the phone number. The phone number hangs up on me.

Question

I’ve been trying to get help and stuck in a loophole for over a half hour of charges that aren’t mine that happened today. The chat assistant tells me to call the phone number. The phone number tells me to use the website and hangs up on me, this is ridiculous. My phone number is {PII REMOVED]

Answer 1

Hey there! Nice to meet you!

You mentioned that you recently received unauthorized charges. Kindly follow the guide on the official Microsoft website to investigate the details and locate the charges from Microsoft at this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction and if this happens to be a forgotten subscription renewal, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Support for further assistance in tracking the transaction:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 2

Again the answer you’re giving me is not working

Answer 3

No, this did not help the advice you’re giving me is not working. I need a live representative to speak to me.