Unexpectedly lost access to non-profit portal Microsoft 365 Business Premium

Question

Unexpectedly lost access to non-profit portal Microsoft 365 Business Premium

Viola Panigada 10

Good afternoon,

Like other users on the platform, our non-profit Microsoft 365 Business Premium subscription suddenly stopped working.

10 days ago, the admin of the non-profit portal (based in Italy, for reference) received the usual monthly invoice from Microsoft (this was for June 2026), with the Microsoft 365 Business Premium (Nonprofit Staff Pricing) Donation.

However, a couple of days ago, we all started experiencing issues with One Drive and not being able to sign into the portal. This happened all of a sudden, with no heads up or any hints that the service would be interrupted. We all work primarily cloud-based on One Drive and all of my work/data is stored there. I currently cannot access my profile, and when the admin logs into the non-profit portal, there is no Microsoft 365 Business Premium licenses associated with any of us.

The admin, after not being able to sort the issue out with service, purchased a Microsoft 365 Business (non-profit price) license for himself and associated it to his existing non-profit one drive live account. However, when logging back into his One Drive, it was empty. He luckily had a local copy of everything on his computer, I do not. I cannot get a new license issued if that means overwriting my existing OneDrive with an empty one, and I really need access to all my data and everything stored on my OneDrive.

Please send support on how to proceed.

Again, the invoice from 10 days ago did not give us any hints that there were problems with the service or that it was about to be suddenly interrupted, so we did not have the chance to copy or move our data before it happened.

Thank you in advance, really hope to get our accesses back as soon as possible.

Sam Gough 0 Reputation points

2026-07-01T13:08:36.5266667+00:00

Did your issue get resolved? I am having the same problem. Although, when I click on onedrive via the admin center, my documents flash up momentarily.

1 answer

Your answer

Sam Gough 0 Reputation points

2026-07-01T13:08:36.5266667+00:00

Did your issue get resolved? I am having the same problem. Although, when I click on onedrive via the admin center, my documents flash up momentarily.

Answer 1

EmilyS_726 22,205 Volunteer Moderator

Hello

I am nonprofit admin here too.

I did get email communication from Microsoft since last year notifying me about the removal of BUsiness premium grant. Basically is the same information here: https://techcommunity.microsoft.com/discussions/nonprofitpartners/microsoft-365-business-premium-grant-is-being-discontinued/4413944

You will need to purchase it via Admin Center, or purchase the Standard one instead, cheaper. Nonprofit pricing we pay is $3/user/month.

Viola Panigada 10 Reputation points

2026-06-18T18:05:15.1566667+00:00

Hi @EmilyS_726 , thank you for sharing your experience. We did not get any email communication, unfortunately. We are based in Italy, not sure if they've been phasing out by region.

Did you purchase a new license after the previous one got canceled, and did you incur in any data loss in the process? That is the part I am worried about, everything I have is on OneDrive and I do not have local copies. As of now, my data is not accessible to me to download or recover; I do not want a new license to overwrite my existing account and give me a fresh start.

thank you in advance for your reply!
EmilyS_726 22,205 Reputation points Volunteer Moderator

2026-06-18T22:20:40.0666667+00:00

We were notified since last year - I received emails several times as global admin.

But the actual cut off was this Monday.

No, you don't have to worry about data loss. I believe it goes by your organization's data retention policy, and by default, that's a several-month window.

Just purchase new license and assign the user and all should return to normal.

If your staff don't need the actual desktop app but only need exchange email address, onedrive and Teams, the basic plan is still free for all nonprofit members. That's what I used for some non-essential staff.
Ilona Pelser 0 Reputation points

2026-06-26T13:15:21.4+00:00

Dear Viola, we had the same problem. Without any warning (no communication from MS about stopping our licenses) we couldn't access our data from 15 June. Since then communicating with MS and they today confirmed all our data is lost! This is ridiculous! We are now investigating a way to raise a claim againt MS. We are working in the Netherlands. Do you have your data back again?
VINCIANE MALCOTTE 0 Reputation points

2026-07-08T13:55:35.1566667+00:00

Dear Ilona,

I have the same issue! 4 years of my work is lost! It's horrible! Did you find a way?

Did you ask something to microsoft?

Ilona Pelser 0

Dear Vinciane.

No, unfortunately not. We’ve exchanged emails with Microsoft at least twenty times. We asked to speak with team managers, but we only get standard replies stating, "We are very sorry, but the data is gone for good!" Microsoft points to a warning in the Message Center, but we can't find anything there either. It’s truly awful! We’re currently scrambling to gather whatever data we fortunately still have stored locally, but we’ve lost a huge amount! On principle, we no longer want to work with Microsoft and are switching to Google Workspace. Wishing you the best of luck, too! Is your communication with MS just as bad?

Jim Overton - Ministry 0 Reputation points

2026-07-13T21:11:53.6666667+00:00

I finally managed a conversation with Microsoft Support last week after losing service on 16th June and so taking out a new licence within the following few days. But their answer was the same. All data lost from our charitys work. No email notification reminder or warning and no way back? How is this a way to treat customers? It defies belief!

Jim