Billing for deleted account

Question

My Microsoft 365 account was registered under my college email which was deleted. I purchased through BESTBUY but because the account was deleted, in their system they cannot do changes (Cancel the subscription), I need help to either TRANSFER the subscription (Still active) or cancel it to purchase a new one.

Answer 1

Hello

I am afraid your best option is to have it canceled at your bank/credit card company.

Since it was purchased through third party, Microsoft doesn't have anyway to manage your billing /subscription.

Microsoft explains it here: https://support.microsoft.com/en-us/account-billing/manage-your-microsoft-365-subscription-purchased-through-a-third-party-44749f45-4c0b-5d41-a73f-7634b8d2a763