Came home and found Xbox console ban

Amir K 0 Reputation points
2026-06-21T08:07:36.2766667+00:00

My Microsoft account was breached. When I switched on my Xbox, several unfamiliar profiles were logged into the console and the console displayed a device-ban message. My own Xbox enforcement history shows zero strikes and no suspensions. I immediately factory-reset the console because I was concerned about fraud, so the unfamiliar profiles are no longer visible. I contacted customer support but all I heard was "I am sorry but there is no way to contact enforcement team". Who and how should I contact someone who know what's going on!

Windows for home | Other | Security and privacy
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  1. Gérard Oomens 125.9K Reputation points Volunteer Moderator
    2026-06-21T09:15:54.2366667+00:00

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