Could not find Renew button for My AZ305 certificate

Question

Hi Microsoft Support Team,

I am trying to renew my Microsoft Certified: Azure Solutions Architect Expert certification (Exam AZ-305). However, I have not received a renewal notification email, and the renewal button is missing from my Microsoft Learn dashboard.

Could you please assist me in verifying the status of my certification and ensure my learning profile is properly linked?

• Name: Xiang Ou

Registered Email: ******@gmail.com

Thank you for your help.

Best regards,

Xiang Ou

Answer 1

Exams are not renewed, only certifications.

Check under https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab and https://learn.microsoft.com/en-us/credentials/certifications/azure-solutions-architect/renew/

Answer 2

For role-based certifications like Microsoft Certified: Azure Solutions Architect Expert, the Renew button and renewal email only appear when the certification is:

1. Still active (not expired), and
2. Within the renewal window (the 6 months before the expiration date).

If the Renew button is missing, use these checks and steps:

1. Confirm the certification is eligible for renewal
   Role-based certifications expire after one year. The free online renewal assessment is only available starting six months before the expiration date. Outside that window, the Renew button will not appear. If the certification has already expired, it cannot be renewed; it must be earned again by passing the required exam(s).
2. Verify the correct Learn profile and login account
   Missing or incorrect profile linkage is a common cause:
   • Make sure the correct Microsoft Learn profile is being used.
   • If multiple Microsoft accounts or work/school accounts exist, sign out and try signing in with each account that might have been used when registering for or taking AZ-305.
   • Open the credentials page directly and confirm whether the Azure Solutions Architect Expert certification appears there.
   If the certification does not appear under the expected profile, it may be associated with a different account.
3. Check for legacy or missing certifications
   Some older or legacy certifications no longer appear in Learn profiles. If the certification is missing entirely, follow the missing-credentials troubleshooting steps (review requirements, confirm login account, and check for multiple profiles).
4. Contact Microsoft Credentials Support
   Because this scenario involves verifying a specific certification status and linking it correctly to a Learn profile, direct support is required. Use Microsoft Credentials Support to:
   • Confirm the current status and expiration date of the Azure Solutions Architect Expert certification.
   • Verify which account the certification is tied to.
   • Fix any profile-linking issues preventing the Renew button from appearing.
   For missing or mislinked certifications, the documented path is to contact Microsoft Credentials Support.

If the certification is confirmed active and within the 6‑month renewal window, and the correct Learn profile is being used, Credentials Support can investigate why the Renew button and renewal notifications are not showing and correct the account linkage.

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References:

• Frequently asked questions (FAQs) about renewal
• Certification process overview
• Missing Exams or Certifications
• Cert Renewal - Microsoft Q&A Hi,
• Not getting renewal option to renew my certification - Microsoft Q&A
• My Certification got expired a day before, can i still get renew link - Microsoft Q&A