My role shows “Unknown” in RBAC, so I cannot assign roles or create support requests

Ashish Kumar 0 Reputation points
2026-06-22T04:23:48.2533333+00:00

I am the only billing account owner and Global Administrator for a subscription in azure account.

My role shows “Unknown” in RBAC, so I cannot assign roles or create support requests.

How to grant Owner/User Access Administrator rights to my account so I can manage the subscription?

Azure Role-based access control
Azure Role-based access control

An Azure service that provides fine-grained access management for Azure resources, enabling you to grant users only the rights they need to perform their jobs.

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  1. VEMULA SRISAI 13,875 Reputation points Microsoft External Staff Moderator
    2026-06-22T06:56:32.07+00:00

    Hello Ashish Kumar,

    Since your account is a Global Administrator but the RBAC role is showing as “Unknown”, your account currently does not have effective permissions at the subscription scope.

    Please follow this guide to elevate access:

    Elevate access for a Global Administrator After enabling elevated access, sign out and sign back in for changes to take effect.

    Then reassign the required role:

    Go to Subscription → Access control (IAM):

    Click Add → Add role assignment

    Select Owner under Privileged administrator roles 

    Assign the role to your account and complete the assignment 

    Once completed, disable elevated access (recommended for security).

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  2. TP 159.8K Reputation points Volunteer Moderator
    2026-06-22T04:45:41.4+00:00

    Hi,

    First follow instructions in article below to elevate access:

    Elevate access for a Global Administrator

    https://learn.microsoft.com/en-us/azure/role-based-access-control/elevate-access-global-admin?tabs=azure-portal%2Centra-audit-logs#perform-steps-at-root-scope

    Once you have elevated access, sign out and sign-in again for the change to take effect.

    Next navigate to your subscription in Azure portal, then on left click Access control (IAM) blade.

    Click Add -- Add role assignment, next click Privileged administrator roles tab, select Owner, click Next, click Select members, search for and Select your account, click Next, on Conditions tab select Allow user to assign all roles (highly privileged), click Review + assign, Review + assign.

    When you are finished please remember to toggle the elevated access back to off.

    After completing above, please test to see if issue is resolved.

    If something is unclear or you have a question please add a comment below.

    Please click Accept Answer and upvote if the above was helpful.

    Thanks.

    -TP

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