Replying to or forwarding an email does not include the original message in the email body in legacy Outlook for Mac

Question

Replying to or forwarding an email does not include the original message in the email body in legacy Outlook for Mac

Answer 1

There are three other possible workarounds for this issue:

Upgrade to 16.110.1 Current Channel (Preview) - See the Answer by "Jayden-P Jun 23, 2026" in
https://learn.microsoft.com/en-us/answers/questions/5923453/outlook-for-mac-bug-original-message-not-included?orderby=newest

Rollback to 16.109 - See the Answer by "Dora-T May 19, 2026" in
https://learn.microsoft.com/en-us/answers/questions/5896100/outlook-for-mac-reply-forwards-does-not-include-th

Switch to Plain Text - See the Answer by "Franz Jun 17, 2026" in
https://learn.microsoft.com/en-us/answers/questions/5915486/my-original-email-is-not-showing-up-in-replies-i-a

Most active Q&A thread on this issue:
https://learn.microsoft.com/en-us/answers/questions/5923453/outlook-for-mac-bug-original-message-not-included

Answer 2

I have just noticed the same problem occurring in the last few days. I have stayed with the legacy version because the updated version caused endless problems with enlarged type, text, all my emails wiped and other issues and was advised by Microsoft to stay with the legacy version.If this is a known problem what is being undertaken to solve the problem. After the many issues with the updated version I am not keen to use the updated version.

Answer 3

This is a confirmed bug. Please see Microsoft's communication here: https://support.microsoft.com/topic/replying-to-or-forwarding-an-email-does-not-include-the-original-message-in-the-email-body-in-legacy-outlook-for-mac-2aff3768-e7c5-4f5e-90ab-2e3976f424e8

Current suggested workaround: From the Outlook menu, uncheck the Legacy Outlook or select the toggtle button at the top o the Outlook for Mac window