Xbox app for PC not launching, application error

Question

I've been trying to launch the xbox app for a few days now, the loading pinwheel pops over my cursor for a second then disappears, no task manager item appears. Event viewer has this to say:

Faulting application name: XboxPcAppCE.exe, version: 2606.1001.27.0, time stamp: 0x6a2111ab

Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89

Exception code: 0xc0000409

Fault offset: 0x000000000007286e

Faulting process id: 0x225c

Faulting application start time: 0x01dd0238bf4d9aad

Faulting application path: C:\Program Files\WindowsApps\Microsoft.GamingApp_2606.1001.27.0_x64__8wekyb3d8bbwe\XboxPcAppCE.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report Id: 25c2c14b-c14c-44b5-8974-f5cc0068bc7b

Faulting package full name: Microsoft.GamingApp_2606.1001.27.0_x64__8wekyb3d8bbwe

Faulting package-relative application ID: Microsoft.Xbox.App

I have done a reinstall of the C++ distribution, reinstalled game services, done sfc /scannow, restorehealth, the works. I'm on Windows 10, the latest update. Unable to upgrade to 11.

Is there anything short of a whole reinstall of the OS I can work through?

Answer 1

Hi everyone,

I am experiencing the same issue and wanted to provide an update on my situation. Initially, I was dealing with exception code 0xc0000409 whenever I tried to launch the app.

I have already tried all common troubleshooting steps, including uninstalling and reinstalling the Gaming Services, multiple reboots, and reconnecting my account, but nothing resolved the issue. Following the suggested steps, I then performed a Windows In-place Upgrade. Before this In-place Upgrade, some games would still launch despite the error, but since performing the In-place Upgrade, I am consistently receiving error code 0x87E5003F every time I try to launch my games.

Could you please let me know if there are any updates or news regarding this issue? It seems the situation has unfortunately deteriorated after the In-place Upgrade.

Thanks in advance for any information.

Answer 2

I have the same problem, buddy... exactly the same. I've tried everything, and nothing has fixed it...

Answer 3

Hi Patrick Root,

I can understand the frustration, especially since you've already gone through the usual repairs and the Xbox app still crashes immediately. The notable part here is that your ucrtbase.dll version is from the Windows 10 branch while the Xbox app seems recent. Since it can update independently through Microsoft Store, I've seen cases where the Store package became corrupted even though Windows itself was healthy.

That's why we should try removing and reinstalling the Gaming App package first. One thing I must note though, since Windows 10 is no longer supported, the steps bellow might not fully match with your system. You can still try them, and if it reports any errors, let me know.

1. Press Win + S > find PowerShell and run it as Administrator
2. Enter Get-AppxPackage Microsoft.GamingApp -AllUsers | Remove-AppxPackage
3. Next, copy and enter this into the command window:

      Get-AppxPackage Microsoft.GamingApp -AllUsers | ForEach {
      Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"
      }
   

4. Once done, restart the PC > open Microsoft Store and sign out > close Store
5. Sign back in > redownload the Xbox app and test if it works.

If none of the above helps, consider creating a new local Windows user account. If Xbox launches normally under a fresh profile, that points to corruption within the original Windows user profile rather than the OS itself.

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