Replying to or forwarding an email does not include the original message in the email body in legacy Outlook for Mac

Question

Replying to or forwarding an email does not include the original message in the email body in legacy Outlook for Mac

Leslie Marsh 30

Since updating to version 16.110, replying to or forwarding an email does not include the original message in the email body in legacy Outlook for Mac. Apparently this is a known issue and a "work-around" is to switch to the new Outlook for Mac. However, in new Outlook for Mac, it puts my signature into the body of the email I'm responding to. So, neither version is working correctly. Anyone know how to fix this?

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Answer accepted by question author

Jayden-P 25,520 Microsoft External Staff Moderator

Update: 24/06/2026

Microsoft has rolled out version 16.110.1 on Current Channel. Please update your device to this version to fix the issue.

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Hi @Leslie Marsh

Thanks for reporting this issue. Microsoft is aware and actively investigating this behavior.

Replying to or forwarding an email does not include the original message in the email body in legac…

I have tested on previous version such as 16.109.3, and this behavior does not occur. Therefore, you may consider reverting to version 16.109.3 or older. This can be done by removing the current Outlook version and installing version 16.109.3 via Update history for Office for Mac - Office release notes | Microsoft Learn

User's image

After that, turn off automatic updates for Legacy Outlook for Mac by going to Help > Check for Updates > unchecking Automatically keep Microsoft apps up to date.

Additionally, if you want to prevent new Outlook to automatically insert signature when you reply, please go to Settings > Signatures > Set default signatures for replies and forward to None.

User's image

I apologize for the inconvenience this might have cause to your workflow, please revert back to previous version or turn off signatures when reply as a temporary workaround.

I will keep you updated if there's a fix for this. Thank you for your understanding and patience.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Jayden-P 25,520 Reputation points Microsoft External Staff Moderator

2026-06-23T10:18:04.9266667+00:00

Hi @Leslie Marsh

Have you checked the provided answer? Any update would be great.
Leslie Marsh 30 Reputation points

2026-06-23T13:02:00.1833333+00:00

Hi @Jayden-P

Yes, sorry for delay, I got busy at work. I'm going to do what you said and revert back to the older version. I actually like the legacy Outlook better anyway :) thanks so much for your help and advice!!
Jayden-P 25,520 Reputation points Microsoft External Staff Moderator

2026-06-23T13:04:58.36+00:00

Hi @Leslie Marsh

Please try and let me know how it goes.

Once you revert, remember to disable AutoUpdate to prevent it goes back to version 110.

If you have successfully got it and find my answer helpful, please mark my answer as accepted answer and upvote for it.

I will also keep you updated if Microsoft release an official fix.
Leslie Marsh 30 Reputation points

2026-06-23T20:35:00.5366667+00:00

Thank you, @Jayden-P I followed your instructions and am back to the older version and the legacy option. However, emails that I sent from the newer version are not showing up in my sent folder, is there a way to fix this?
Jayden-P 25,520 Reputation points Microsoft External Staff Moderator

2026-06-24T07:07:45.2666667+00:00

Hi @Leslie Marsh

May I which type of account are you using? Exchange, IMAP or POP?
Leslie Marsh 30 Reputation points

2026-06-24T11:06:54.3066667+00:00

It's an IMAP account
Jayden-P 25,520 Reputation points Microsoft External Staff Moderator

2026-06-24T11:11:16.37+00:00

Hi @Leslie Marsh

If it's an IMAP account, the emails are stored on the server of your web mail. Can you please check in your webmail and see if the emails are there? If yes, you can rest assured your emails are not lost.

In your Legacy, you can click Send/Receive button to sync. Or you can try remove and re-add your account to force a resync to the server.
Leslie Marsh 30 Reputation points

2026-06-24T11:22:01.8633333+00:00

I see the sent emails in the web mail. I tried re-syncing after closing and restarting Outlook, it didn't help. Should I update to 16.110.1 first and try again?
Jayden-P 25,520 Reputation points Microsoft External Staff Moderator

2026-06-24T11:23:09.2133333+00:00

Hi @Leslie Marsh

Yes, please try it.
Leslie Marsh 30 Reputation points

2026-06-24T12:27:35.94+00:00

Updated to 16.110.1. Original messages are now in replies and signature format is correct! New sent messages are in sent folder however sent messages from last week are still missing from Outlook but I can deal with that.

I do have a separate ongoing issue...sent emails are not syncing across devices, not sure if this might be an Apple issue? (sorry, I'm not very tech-savvy). Appreciate all your help!!
Jayden-P 25,520 Reputation points Microsoft External Staff Moderator

2026-06-24T12:35:39.6966667+00:00

Thank you for sharing your issue.

Since this appears to be a different scenario, I recommend creating a new thread and include which device does not sync properly. This will help avoid mixing multiple issues in one discussion and allow moderators to focus on your specific case more effectively.

Creating a separate thread will also enable us to request additional information via private message if needed, while helping protect personal or organizational data.
Leslie Marsh 30 Reputation points

2026-06-24T13:30:06.0966667+00:00

Thank you, will do..

1 additional answer

Your answer

Jayden-P 25,520 Reputation points Microsoft External Staff Moderator

2026-06-23T10:18:04.9266667+00:00

Hi @Leslie Marsh

Have you checked the provided answer? Any update would be great.
Leslie Marsh 30 Reputation points

2026-06-23T13:02:00.1833333+00:00

Hi @Jayden-P

Yes, sorry for delay, I got busy at work. I'm going to do what you said and revert back to the older version. I actually like the legacy Outlook better anyway :) thanks so much for your help and advice!!
Jayden-P 25,520 Reputation points Microsoft External Staff Moderator

2026-06-23T13:04:58.36+00:00

Hi @Leslie Marsh

Please try and let me know how it goes.

Once you revert, remember to disable AutoUpdate to prevent it goes back to version 110.

If you have successfully got it and find my answer helpful, please mark my answer as accepted answer and upvote for it.

I will also keep you updated if Microsoft release an official fix.
Leslie Marsh 30 Reputation points

2026-06-23T20:35:00.5366667+00:00

Thank you, @Jayden-P I followed your instructions and am back to the older version and the legacy option. However, emails that I sent from the newer version are not showing up in my sent folder, is there a way to fix this?
Jayden-P 25,520 Reputation points Microsoft External Staff Moderator

2026-06-24T07:07:45.2666667+00:00

Hi @Leslie Marsh

May I which type of account are you using? Exchange, IMAP or POP?
Leslie Marsh 30 Reputation points

2026-06-24T11:06:54.3066667+00:00

It's an IMAP account
Jayden-P 25,520 Reputation points Microsoft External Staff Moderator

2026-06-24T11:11:16.37+00:00

Hi @Leslie Marsh

If it's an IMAP account, the emails are stored on the server of your web mail. Can you please check in your webmail and see if the emails are there? If yes, you can rest assured your emails are not lost.

In your Legacy, you can click Send/Receive button to sync. Or you can try remove and re-add your account to force a resync to the server.
Leslie Marsh 30 Reputation points

2026-06-24T11:22:01.8633333+00:00

I see the sent emails in the web mail. I tried re-syncing after closing and restarting Outlook, it didn't help. Should I update to 16.110.1 first and try again?
Jayden-P 25,520 Reputation points Microsoft External Staff Moderator

2026-06-24T11:23:09.2133333+00:00

Hi @Leslie Marsh

Yes, please try it.
Leslie Marsh 30 Reputation points

2026-06-24T12:27:35.94+00:00

Updated to 16.110.1. Original messages are now in replies and signature format is correct! New sent messages are in sent folder however sent messages from last week are still missing from Outlook but I can deal with that.

I do have a separate ongoing issue...sent emails are not syncing across devices, not sure if this might be an Apple issue? (sorry, I'm not very tech-savvy). Appreciate all your help!!
Jayden-P 25,520 Reputation points Microsoft External Staff Moderator

2026-06-24T12:35:39.6966667+00:00

Thank you for sharing your issue.

Since this appears to be a different scenario, I recommend creating a new thread and include which device does not sync properly. This will help avoid mixing multiple issues in one discussion and allow moderators to focus on your specific case more effectively.

Creating a separate thread will also enable us to request additional information via private message if needed, while helping protect personal or organizational data.
Leslie Marsh 30 Reputation points

2026-06-24T13:30:06.0966667+00:00

Thank you, will do..

Answer 1

Burak VAROL 946

Hi @Leslie Marsh ,

There are several threads about this known issue, and the workarounds suggested by @Jayden-P are currently the only reliable options until a permanent fix is rolled out.

Regards,
Burak V.

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