Not able to log my Outlook with Chromebook

Question

Is the older version of Chrome starting on 148 not holding Outlook anymore? I have tried everything possible and am still receiving the same error message already mentioned on another question. The only thing I can not do with my device is upload it to the new Chrome.

Answer 1

Hi Daniela,

To help me assist you with more accuracy, please provide me with some additional information following the questions below:

1. What is the exact error message you receive when attempting to access Outlook?
2. Are you using Outlook on the web (OWA), or Outlook for Android?
3. What account type you're using to log into your Chromebook? Is a personal account (hotmail, gmail, outlook.com...) or an account provide by your school (@yourschool.com, @onmicrosoft.com,....)?
4. Is this a personal device or a school-managed device with organizational policies applied?
5. Have you tested using an InPrivate/Incognito session and, if so, did the behavior change?
6. Are you unable to update Chrome because the device does not meet the requirements for the newer version, or because organizational policies prevent the update?
7. What troubleshooting steps have you already tried so far?

Knowing that you're unable to upgrade Chrome may be an important clue. If you can share the exact Chrome version and the full error message, it will help determine whether the issue is related to browser compatibility, device restrictions, authentication, or mailbox access.

Once I have a clearer understanding of your current situation, I’ll be happy to assist you with greater accuracy. Please feel free to share any additional details you believe are relevant. Screenshots are especially helpful and much appreciated.

 

Thank you for your patience and your understanding. If you have any additional questions, please feel free to reach out. 

I'm looking forward to your reply. 

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Answer 2

Outlook on a Chromebook is supported through the web, not through the classic Windows Outlook app or New Outlook for Windows. The supported way to use Outlook on a Chromebook is to run it in the browser and, if desired, install it as a progressive web app (PWA).

To use Outlook on a Chromebook when Chrome is available:

1. Open the browser on the Chromebook.
2. Go to https://www.outlook.com.
3. Sign in with the Microsoft account or Microsoft 365 school/work account.
4. For quicker access, create a bookmark or shortcut in the browser.

If Chrome on the Chromebook cannot be updated beyond a certain version and that version can no longer load Outlook correctly, Outlook itself does not provide a workaround on that device beyond using the supported browser experience. In that case, the options are:

• Continue accessing Outlook via whatever browser version still runs and supports Outlook Web (if it still does), or
• Use another device or a Chromebook that can run a supported Chrome version for Outlook on the web.

Outlook for Windows (classic or New Outlook) is not supported or installable directly on ChromeOS; the Chromebook scenario is explicitly browser-based.

Additionally, Outlook on the web can be installed as a PWA on supported versions of Chrome, which makes it behave more like a desktop app:

1. In Google Chrome on the Chromebook, sign in to Outlook on the web or Outlook.com.
2. Select Customize and control Google Chrome (the menu at the top of the window).
3. Select Install Outlook.

This creates an app-like entry that can be launched from the Chromebook’s app list and pinned, but it still relies on the underlying Chrome version. If that Chrome version is too old to support Outlook’s web experience, upgrading the Chromebook/Chrome or using another device is required.

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References:

• How to access Microsoft 365 on a Chromebook
• Use the web version of Outlook like a desktop app