laptop blacks out and i have turn off and relog

Question

my laptop seems to black out and i have to turn it off and relog

Answer 1

Hi David Rodriguez,

I'm sorry to hear you're experiencing this issue. Since the laptop is going to a black screen and requires a restart to recover, it would be helpful to narrow down whether the problem is related to the display driver, power settings, or another system component. If possible, could you let us know:

• Does the screen go black while actively using the laptop, or only after it has been idle?
• Can you still hear sounds or see the mouse pointer when the screen turns black?
• What is the make and model of the laptop?

In the meantime, please try these quick checks:

1. When the screen goes black, press Windows + Ctrl + Shift + B to refresh the graphics driver.
2. Open Settings > Windows Update and install any available updates.
3. Open Device Manager > Display adapters, right-click your graphics device, and select Update driver.

The additional details above will help identify the most appropriate next steps. We look forward to your update and will be happy to assist further.

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Answer 2

Hi! Let me help you.

When it blacks out, can you still hear the open Windows or applications?

Or does it shut down fully?