I dont have that phone number anymore. It wont let me reset it!

Question

Hi!

I don't have a phone number i removed from my account anymore.

Still microsoft tries to send me the otp through sms there.

But, of course ,I cannot receive them!

So I cannot fully enter the account.

I tried in any way to reset it to the new phone, but any time it tries to verify me sending an otp to the old number.

I mean... this is weird and there is no way to send an email to support.

So... what to do to just change my phone number with new???

Any help appreciated.
Thanks

Answer 1

Is this your personal Microsoft account?

If you have the correct password, look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).

If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.

This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:

https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.

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I also want to point out that you can no longer add phone number as verification method. But you can add alternative email address, authentication app or passkey. https://support.microsoft.com/en-us/account-billing/microsoft-account-security-info-verification-codes-bf2505ca-cae5-c5b4-77d1-69d3343a5452

See the first and last items in the gray text box.