how to change billing from credit card to invoice

Question

We currently pay Azure by credit card and now we want to pay by invoice. And the only way of doing this seems to open a ticket, which I did not find the path to open a ticket as menus always comeback to the same options and none to open a ticket

Answer 1

Hello Marcelo Assahina,

Greetings! Thanks for raising this question in Q&A forum.

Switching from credit card to invoice (wire transfer) in Azure is not a self-serve toggle in the portal. It requires a support request submission and an eligibility check by Microsoft. This is by design because invoice payment involves a credit approval process. Let me walk you through exactly how to do this.

Step 1: Check if you meet the eligibility requirements.

Before submitting the request, confirm that your account meets the following minimum criteria:

• You have been an Azure customer for at least six months
• You have no outstanding or past-due balance on your account
• Your monthly Azure spend exceeds a minimum threshold (this amount varies by country or region)
• Your subscription is a Pay-As-You-Go or Microsoft Customer Agreement type (free trial, student, or sponsored accounts are not eligible)

If your account meets these conditions, you are in a good position to submit the request.

Step 2: Open a support request to switch to invoice payment.

Here is the exact path through the Azure portal to open the correct ticket, since you mentioned the menus keep looping:

1. Sign in to the Azure portal at https://portal.azure.com
2. In the top search bar, type Help + support and select it
3. Click New support request
4. For Issue type, select Billing
5. Select the subscription you want to switch to invoice payment
6. For Problem type, select Manage Payment Methods
7. For Problem subtype, select Switch to pay by invoice as my default payment method
8. Fill in the remaining details and submit

Alternatively, you can go directly to Cost Management + Billing > your billing profile > Payment methods, and look for an Apply to pay by wire transfer option at the top of the page. If your account is eligible, verification checks are sometimes completed immediately and you will see an approval message right in the portal without needing to wait for a ticket response.

Step 3: Prepare the information Microsoft will ask for.

When the support team reviews your request, they typically ask for the following details to process the credit approval:

• Company name and address as registered under VAT or government records
• Company website
• Country or region
• Tax ID or VAT ID
• Year the company was established
• Commerce account ID (found in Azure portal by searching for Cost Management, then going to Properties)
• Contact name, phone, and email for billing contact

Having this ready will speed up the approval process significantly.

Step 4: What happens after approval.

Once Microsoft approves your request, wire transfer will be set as your default payment method. After that, your monthly Azure invoices will include payment instructions at the bottom, including bank details and the reference number to use. Wire transfer payments typically take 4 to 7 business days to process depending on whether they are domestic or international.

Note that until the switch is fully approved, your credit card remains the active payment method and will continue to be charged as normal.

If this answer helps you kindly accept the answer which will help others who have similar questions.

Best Regards,

Jerald Felix.

Answer 2

I was able to open a support ticket using Suchitra's guide. I hope MS support can help me with this billing question. Thank you so much Suchitra and all those who sent tips to solve this question!

Answer 3

I appreciate the effort in trying to help but I get stuck in a loop of suggested articles that do not allow to change billing to invoice nor let me open a support ticket.

Answer 4

I am not able to open a ticket or change billing to invoice. I get stuck in a loop of articles that do not solve the problem

Answer 5

Thanks for reaching out. Switching from credit-card billing to invoice billing (paying by wire transfer) is generally not available as a self-service option. Microsoft first needs to complete an eligibility review and approve your account. Once that approval is in place you can change the payment method on your billing profile.

Confirm You Meet the Eligibility Requirements:

To qualify for wire transfer (invoice) payments, Microsoft requires:

• You've been an established customer for at least 6 months with no outstanding balances.
• Your subscription cost exceeds a minimum threshold, which varies by country/service location (Microsoft does not publish the exact figures).
• You pass a credit check performed by Microsoft.
• All outstanding charges must be cleared before the switch can be completed Microsoft requires a zero balance.
• Brand-new accounts are not eligible wire transfer is only offered to existing customers with a payment history.

For Microsoft Customer Agreement (MCA) accounts, the person submitting the request must be a Billing account owner/contributor, Billing profile owner/contributor, or Invoice manager.

Submit a Billing Support Request:

Use this direct link:

🔗 https://portal.azure.com/#create/Microsoft.Support

Then follow these steps:

1. Issue type: Billing
2. Subscription: Select the subscription you want to switch
3. Problem type: Payment Methods (may also appear as "Manage Payment Methods")
4. Problem subtype: Switch to pay by invoice/wire transfer as my default payment method
5. Click Next when suggested articles appear, do not click any of them. Instead, click"Return to support request" in the upper-left, then Next.
6. Fill in Additional details and submit.

Please have the following information ready to share with the billing team:

• Billing / commerce account ID (GUID)
• Subscription ID
• Registered company name and address
• Country/region
• Tax / VAT ID
• Billing contact name & email
• Current payment method (credit card) and requested method (wire transfer)
• A brief business justification for moving to invoice billing

Billing support is provided free of charge you don't need a paid technical support plan to open this request.

After Approval

Once Microsoft approves your request (typically takes a few business days while the account review and credit check are completed), you can switch the payment method yourself:

1. In the Azure portal, go to Cost Management + Billing → Billing profiles → your billing profile → Payment methods
2. Replace the default credit card with Wire transfer

Please find the reference documentation for more information.

• Pay for your Azure subscription by wire transfer [learn.microsoft.com]
• Pay your Microsoft Customer Agreement or MOSP bill [learn.microsoft.com]
• Pay your Microsoft business invoice by wire transfer [learn.microsoft.com]
• How to create an Azure support request

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