Outlook 16.110 for mac can't forward or reply to emails and include body of text

Chris Harms 0 Reputation points
2026-06-23T18:31:22.85+00:00

I can't forward or reply to emails in outlook for mac. How do I fix that? Running version 16.110

Outlook | MacOS | Legacy Outlook for Mac | For home
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  1. Hornblower409 10,695 Reputation points
    2026-06-24T00:44:39.0466667+00:00

    There are three other possible workarounds for this issue:

    Upgrade to 16.110.1 Current Channel (Preview) - See the Answer by "Jayden-P Jun 23, 2026" in
    https://learn.microsoft.com/en-us/answers/questions/5923453/outlook-for-mac-bug-original-message-not-included?orderby=newest

    Rollback to 16.109.3 - See the Answer by "Dora-T May 19, 2026" in
    https://learn.microsoft.com/en-us/answers/questions/5896100/outlook-for-mac-reply-forwards-does-not-include-th

    Switch to Plain Text - See the Answer by "Franz Jun 17, 2026" in
    https://learn.microsoft.com/en-us/answers/questions/5915486/my-original-email-is-not-showing-up-in-replies-i-a

    Most active Q&A thread on this issue:
    https://learn.microsoft.com/en-us/answers/questions/5923453/outlook-for-mac-bug-original-message-not-included

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  2. EmilyS726 247K Reputation points Independent Advisor
    2026-06-23T19:15:50.13+00:00

    This is a confirmed bug. Please see Microsoft's communication here: https://support.microsoft.com/topic/replying-to-or-forwarding-an-email-does-not-include-the-original-message-in-the-email-body-in-legacy-outlook-for-mac-2aff3768-e7c5-4f5e-90ab-2e3976f424e8

    Current suggested workaround: From the Outlook menu, uncheck the Legacy Outlook or select the toggtle button at the top o the Outlook for Mac window

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  3. AI answer

    2026-06-23T18:31:45.3633333+00:00

    Install the latest Outlook for Mac update, as this issue with Reply, Reply All, and Forward not working as expected has been fixed in newer builds.

    Steps:

    1. Open any Office app on the Mac (for example, Outlook or Word).
    2. On the menu bar, select Help > Check for Updates.
    3. Follow the steps in Update Office for Mac automatically to install the latest version (ensure it is at least version 16.65.22091101 or later).
    4. Restart Outlook and test Reply, Reply All, and Forward again.

    If the problem persists after updating, check the Outlook for Mac known issues page for any current problems related to reply/forward behavior.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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