windows is not finding my IR camera so that I can sign in with facial recognition

Question

after trying several times, I see that instead of using the HP camera for Face, it is using a generic camera that is listed. I do not know if that is the issue, but I cannot fix it. I can function daily without the Windows hello, but it was very helpful with my signing in with multiple apps. Can you help?

Answer 1

Hi. I'm David, and I'm happy to help you.

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To be able to assist you better, please clarify the following:

Is the HP camera you're referring to an external one or the built-in camera of an HP laptop?

If it's an external camera, can you tell me the exact model?

Share a screenshot of the devices under the "cameras" category from Device Manager:

1. Press "Windows + X" and select "Device Manager";
2. Click on the "View" menu and select "Show hidden devices";
3. Expand "Cameras" and take a screenshot.

Use the shortcut "Windows + Shift + S" to use the screenshot tool.

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Also, share a screenshot of your system information.

• Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the screenshot tool.

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Looking forward to your reply.