Hi gary gallant,
Thank you for your question.
In addition to the guidance provided above, I would recommend confirming that the earphones are fully in pairing mode and not currently connected to another device, such as a phone, tablet or another PC. Many Bluetooth earphones can only maintain an active connection to one device at a time.
If the earphones do not appear in the list of available Bluetooth devices, please check Device Manager and verify that the Bluetooth adapter is present and functioning correctly without any warning icons. If the adapter is missing, disabled or reporting an error, updating the Bluetooth driver from the device manufacturer's support website may help resolve the issue.
Additionally, if Airplane Mode cannot be turned off, is grayed out or automatically turns back on after being disabled, this may indicate a driver or hardware-related issue rather than a Bluetooth pairing issue. In that case, please let me know exactly what happens when you attempt to disable Airplane Mode and I can provide more targeted troubleshooting steps.
If the issue persists, please share any error messages you receive or a screenshot of the Bluetooth and Airplane Mode settings page, I will be happy to investigate further.
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