Microsoft Forms Get Email Notification of each response is not sending emails

Question

Hello!

We have had various reports of MS Forms that used to send email notifications upon submission no longer sending emails. This started happening on 17th June.

We have tested this with various Forms (owned by individuals not a group and sending emails to an individual and not a group) and the result is the same - no emails are being sent from Forms.

Can you advise if this is a bug? Or some sort of setting that has just been implemented that we need to enable tenant wide? Is it related to Forms changing URL to forms.cloud.microsoft?

Answer 1

Hello @Mcintosh, Rebecca,  

Based on your description, this behavior is probably not related to the configuration of your form. There is currently an issue where email notifications for new replies in Microsoft Forms are not delivered as expected. This has been observed with several customers and in different regions, and there is a significant increase in related support requests. 

Microsoft has acknowledged the issue and is actively investigating it. 

Summary of the effects: Users do not currently receive email notifications when new responses are submitted through Microsoft Forms. This behavior has been observed in multiple tenants and regions, so it is not due to a single configuration. There has also been a significant increase in support requests, indicating a broader notification delivery issue. 

Current status: The situation continues to be reviewed and analyses are underway to determine the cause and restore normal notification functionality. Currently, the problem can continue to occur sporadically. 

What you can check on your site: While the investigation is ongoing, it's a good idea to verify that responses are still being captured in the form, control user accounts and access rights in the Microsoft 365 admin center, and identify any automated processes or integrations with high activity. Additionally, it can be helpful to check recent login and audit logs for unusual activity. 

Possible interim solution: Alternatively, if these notifications are critical to your workflows, you can use Power Automate to configure your own email notification when new replies come in. This way you can ensure that you continue to be informed. 

I understand how important these notifications are to day to day operations, and I sincerely apologize for the inconvenience caused. The relevant teams continue their investigations, and improvements are made as new findings become available. 

To move forward, I recommend reaching out to your organization’s administrator to report the issue through the Microsoft 365 Admin Center.  

Sign in to Microsoft 365 Admin center.  Navigate to Health > Service health > In the Reported issues tab, Select Report an issue.   

Alternatively, you can also report the issue directly within the Microsoft Forms app:

• Go to Feedback
• Select Report a problem

Additionally, I strongly recommend submitting a support request to Microsoft as soon as possible. This issue may require deeper technical investigation that only Microsoft’s support team can provide. A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.     

Find your Microsoft 365 admin: If you don't know who the admin is in your organization, you can find guidance here: How can I find my Microsoft 365 admin? - Microsoft Support    

Submit a Service Request: The Microsoft 365 Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.      

Important Note: If your Office 365 subscriptions are managed through a federated partner or reseller and the Microsoft 365 Admin cannot open a service request, they should contact the reseller’s support provider. The reseller can assist with initiating the request and coordinating with the Office 365 support team.    

You are not alone with this problem. I will continue to monitor the situation and pay attention to new information. As soon as there are updates, I will share them with you immediately. 

Please also let me know if you have any new insights on your site. Thank you for your patience and understanding! 

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