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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 0%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
hi again the issue recurred i cannot open video on ms teams ( personal outlook account)
moved to Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video
Additional features, settings, or issues not covered by specific Microsoft Teams Free categories
refer screenshot and see comments in previous tab.hope this stays resolved and not require again and again trouble shooting
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Thanks for the comments. Is everything working fine on your end? Please let me know about how camera works on your call.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 67%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
What browser are you using to access the teams.live.com site? Is camera and microphone enabled in this browser for this site?
when i logged in as displayed in your screenshot, automatically for first time it said turn video on ( my face time video is enabled for MS teams. I opted yes and tick boxes including mirror my video. hope this works for my call tomorrow
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
Hi sangitha shetty,
Welcome to Microsoft Q&A forum.
I’m sorry to hear that the issue has come back.
To help narrow down the cause, could you please confirm a few details?
Once I have these details, I can better identify whether the issue is related to Teams, camera permissions on the device/browser, the camera driver, or the personal account environment.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
my answer remains same as when i raised this issue. there should be a better way to handle such issues which remain unresolved versus asking us to inout same info again and again. I also see absolutely no response to my query as to why there is no number i can call a MS support india who can walk me through or access via remote desktop or similar and fix the issue after seeing what is the recurring issue?
pasting for the last time
Hi sangitha shetty,
Could you first check the suggestion from Ruwim.B? If you're using Teams on the web (teams.live.com), please make sure Camera and Microphone permissions are allowed in your browser for that site. If they are blocked, Teams won't be able to use them.