can not start the pearson onvue it keeps closing with warning of network issue

Liang Fang 0 Reputation points
2026-06-24T11:56:48.43+00:00

I am taking a Microsoft Certification exam via Pearson OnVUE. OnVUE closes repeatedly with the message “You have lost your connection,” even though my internet works and I have disabled VPN/proxy/firewall/security software and restarted. Please check my appointment and OnVUE session/access code, and create a case for technical failure. I need help relaunching or rescheduling without losing my exam fee.

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  1. Gérard Oomens 125.9K Reputation points Volunteer Moderator
    2026-06-24T13:27:08.4266667+00:00

    This is a public forum, not support.

    Try support:

    https://learn.microsoft.com/en-us/credentials/support/help

    For technical issues with an exam delivery, contact our Exam Delivery Partners:

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