{"error":"An internal error occurred. Please try again later."} lỗi phát sinh khi tạo actionable message

Question

{"error":"An internal error occurred. Please try again later."} lỗi phát sinh khi tạo actionable message

Võ Ngọc Tân 0

Dear MS,

PLease kindly advise me what is the issue?

actionable-messages

0 comments

2 answers

Your answer

Answer 1

Võ Ngọc Tân 0

Dear Dora-T,

I just use https://outlook.cloud.microsoft/actionablemessage/oam/new to register new provider.

[Moderator note: personal info removed]

The error has been show after i agree with Microsoft Team and click Register Provider.

Dora-T 15,315 Reputation points Microsoft External Staff Moderator

2026-06-25T07:58:21.38+00:00

Since this is a public platform, I’ve moved the screenshot to a private message to avoid exposing any personal or organizational information. Please refer to the private message for those details.

Hi Võ Ngọc Tân

Thank you for providing the additional information and screenshots.

Based on the details you shared, I reviewed the available documentation but was unable to find any official documentation or community discussions describing the same issue. I also tried to reproduce the issue on my end and encountered the same error.

However, as a forum moderator, I do not have access to Microsoft’s internal systems or backend services to investigate further.

In this situation, I recommend raising a support request with the Microsoft Support team for further assistance.

Please note that this is a paid support ticket, which means it requires an active support plan or a one-time support purchase. However, the benefit of using this channel is that your inquiry will be routed directly to the Microsoft Product Group responsible for the specific service or feature in question. This team includes engineers and developers who work on the product itself, so they are best positioned to provide accurate, in-depth, and authoritative answers especially for complex or edge-case scenarios that go beyond publicly available documentation or community knowledge.

You may also consider posting a new thread on the Microsoft Community Hub, where experienced developers and contributors can provide more targeted assistance.

Thank you for your patience and understanding.

Answer 2

Please note that we're not Microsoft support, this is a user-to-user support forum. Moderators here don’t have backend access to Microsoft systems, so we can only provide technical guidance based on the public resources.

Hi Võ Ngọc Tân

Thank you for posting your question on the Microsoft Q&A forum.

To better understand the issue, could you please clarify the following?

Are you using Power Automate Approvals or a custom Actionable Message with an Adaptive Card?
At which step of creating the Actionable Message does the error occur?
Could you let me know which API or method you are using to create the Actionable Message, and which Microsoft article or documentation you are following?
Could you share a screenshot of the complete error message? If so, you can send the screenshot via private message to avoid exposing any personal or organizational information publicly.

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

I look forward to your update.

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