Cancel Unsubscribe from Visio

Question

I thought I had cancelled visio however I just received a recurring charge. I do not need this and I want to remove it.

Answer 1

Dear @Lesley Plemons,

Thank you for reaching out. I’m sorry to hear that you received a recurring charge for Visio, especially after believing the subscription had already been cancelled.

In this case, I have outlined the specific way for you to contact the Microsoft Billing Team. They are the only department with the necessary tools to verify your access, investigate your account status, and handle the charge and refund process.

Please help try immediately to contact them as soon as possible. This is the best way to ensure your subscription is canceled and that your refund can be processed.

You may reach out to Microsoft personal support: 

• Go to Contact Us - Microsoft Support   
• Choose Office > Get home support  

• Enter Office or your issue in general in the box below "We're here for you" then click "Get Help  
• Scroll down and click on Contact Support then log in to your personal Microsoft account. If the account cannot be logged in, you can use another account or create a new account to execute    
• Select "Microsoft 365 and Office" in Products & Services, select "Technical Support" as a category, and click Confirm  
• Select "Chat in a web browser and support specialist" to enter the chat window    

Please understand that as forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems required to resolve account issues, I truly appreciate your understanding of these limitations. I genuinely hope the information I share helps guide you in the right direction, and I'm always here to assist as much as I can within my scope.  

Thank you for your kindness and understanding! Please let me know if you need anything else.  

Your understanding and co-operation are highly appreciated. Have a nice day!