cancel my subscription paid monthly?

Julie Smith 0 Reputation points
2026-06-25T06:45:07.7333333+00:00

I have brought a new computer, and it will not let me access the Microsoft account that i have been using for years now. What do i do?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Estrella721 43,130 Reputation points Independent Advisor
    2026-06-25T07:19:16.7266667+00:00

    Hi,

    To better help you and guide you to the right solution, could you please check and confirm the following details?

    Is the Microsoft account that you can't access the one that has the subscription?

    What is the exact error message shown when you try to sign in to your account?

    Do you have any verification methods available, such as an active phone number or alternate email address?

    Are you able to access the account on another device?

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.