Scanning from HP Envy 4502 to my computer

Question

How do I scan from, my printer to my HP computer? It used to work fine but now my computer does not show up as being connected when I try to scan. I can print documents from my computer with now issues but scanning doesnt seem to work,

Answer 1

Hello ray spihlmann,

Since printing still works, the printer connection is partly working. The issue is more likely with the scan software/driver side, or with the “scan to computer” feature not seeing the PC anymore.

A quick workaround is to start the scan from the computer instead:

• Install/open HP Smart or Windows Scan
• Choose the HP Envy 4502 / 4500 series printer
• Try scanning from there

For fixing the printer-panel scan option, try HP’s own scan repair path:

• Run HP Print and Scan Doctor
• Choose the printer
• Select the scan-fix option
• Restart both the printer and computer after it finishes

One thing to check too: is the printer connected by USB or by Wi-Fi/network? If it is Wi-Fi, the printer and computer need to be on the same network, otherwise printing may still work in some cases but “scan to computer” may not find the PC properly.

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Answer 2

Hi, I'm Nanta. I'm glad to help you!

Apparently, you don't need to scan from your printer to your computer anymore (via the screen on the printer). You can download the HP Smart app, log in to your HP account, and connect your printer. Below you will see options to scan.

You can download from the Microsoft Store from this link.

Also, are there any errors when scanning documents, or is it just not appearing?

Hope this helps!

Sincerely,

Nanta

“How wonderful it is that nobody need wait a single moment before starting to improve the world.”

Answer 3

Check if it works after installing the drivers from here:

https://support.hp.com/us-en/drivers/hp-envy-4500-e-all-in-one-printer-series/model/5368521

Hope it helps!