headphone jack is not working

Question

when I plug my headphones in the jack is not working, only my headset works and cannot change to earphones. When I plug it in the jack it asks for device.

Answer 1

Hi OLMSTEAD, RICHARD N,

If Windows detects that something is plugged into the audio jack and asks you to choose the device type, the jack itself is likely being detected. The issue is often related to the audio driver, jack configuration, or the device selection after connecting the headphones.

Please try these checking steps:

1, Select the correct output device

• Go to Settings > System > Sound.
• Under Output, check whether your headphones appear and select them as the active output device.

2, Reinstall the audio driver

• Press Windows + X > Device Manager.
• Expand Sound, video and game controllers.
• Right-click your audio device (for example, Realtek Audio) and choose Uninstall device.
• Restart the PC and allow Windows to reinstall the driver automatically.

If the issue continues, download and install the latest audio driver from your PC manufacturer's support website instead of relying solely on the generic Windows driver.

If your PC includes Realtek Audio Console, Dell Optimizer, Lenovo Vantage, or a similar audio utility, open it and verify that the plugged-in device is configured as Headphones rather than another device type.

To help narrow this down further, could you let us know more information as suggested by the Independent Advisor:

• What is the make and model of your PC?
• Do the headphones work when connected to another device (phone, tablet, or another PC)?
• When you plug them in and Windows asks for the device type, which option are you selecting?

With that information, we can provide more targeted troubleshooting steps.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Answer 2

Hi. I'm David, and I'm happy to help you.

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To be able to assist you better, please clarify the following:

Just to confirm: Is the headset that works connected via USB or Bluetooth?

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Also, share a screenshot of your system information.

• Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

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Looking forward to your reply.