case number [Removed PII]

Question

I received a phone call from Microsoft on case number [Removed PII]. How can I followup after rerceiving a call?

Answer 1

If its a business license (eg M365 Business Standard) sometimes they will follow up with an email.

Answer 2

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.  

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Hello Bill Hinton

If you received a Microsoft callback for an existing case, the safest way to follow up is to go back through the same official support channel and reference your case/request number. Here is how to contact them again:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. You can ask about the previous case number for follow up

Also, you can kindly share your issue here to that I can have a look into it for you.

I hope you can get support you need, have a nice day.