How to fix the bug

Pugazhanthi T E 0 Reputation points
2026-06-26T07:52:52.81+00:00

I am facing an issue while accessing Microsoft Learn modules. Whenever I open a course or module, it shows the following error: "Unexpected error – We encountered an unexpected error. Please try again later." Error code: ERROR_VUE_WIDE_BLOCK I have already tried the following troubleshooting steps: - Cleared browser cache and cookies - Used Incognito/Private mode - Tried different browsers (Chrome, Edge) - Switched network (WiFi and mobile hotspot) - Logged out and logged in again However, the issue still persists. This is preventing me from accessing learning content. Kindly help me resolve this issue.

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  1. Julian Sharp 36,526 Reputation points
    2026-06-26T08:04:11.3566667+00:00

    It's not a bug

    ERROR_VUE_WIDE_BLOCK is typically because your account has been blocked by Pearson Vue which normally happens because of multiple failed payments. You need to contact Pearson Vue support using the link on https://aka.ms/CertificationSupport to get the block lifted.

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