Renew subscription via iCloud, but status not updated

Tor Th 0 Reputation points
2026-06-26T18:31:24.53+00:00

I've renewed 365 subscription via Apple's iCloud, but the status in ms account is still expired.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS
0 comments No comments

1 answer

Sort by: Most helpful
  1. Jonathan Deives 75,715 Reputation points Independent Advisor
    2026-06-26T19:05:13.6866667+00:00

    The subscription purchased through Apple is not managed by Microsoft. When the purchase is made through the App Store, all management (payment, status, activation, and support) is the responsibility of Apple, and Microsoft does not have internal access to view or fix these subscriptions.

    As stated in the article below: https://support.microsoft.com/en-us/account-billing/manage-your-microsoft-365-subscription-purchased-through-a-third-party-44749f45-4c0b-5d41-a73f-7634b8d2a763

    Was this answer helpful?

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.