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Haunted-6514 asked Pau-3900 answered

A device attached to the system is not functioning even after windows reinstall

I keep getting this message every time I try and connect to a network drive even after I reinstall windows and unplug literally everything. I checked device manager and nothing has a problem over there since I downloaded all the drivers. I got this message after my hard drive literally died on me but I took it out and replaced it. I've reinstalled windows at least 10 times and somehow there's still a device that isn't functioning.



Edit: The error only shows up when I try to connect directly to the network drive using the IP in explorer. It doesn't have a problem with connecting to network drives that show up in the menu. Only problem is these drives don't show up in the GUI.

windows-10-generalwindows-10-setup
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TKujala answered Haunted-6514 commented
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It was working up until my hard drive died and now it keeps giving me the message a device attached to the system is not functioning. Me reinstalling Windows 10 was an effort to just reset everything but it still gives me the error.

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Docs-4663 answered Haunted-6514 commented


In the left lower corner search type:

a) msinfo32 (save as NFO, do not save as txt) > post a share link using one drive, drop box, or google drive
b) dxdiag (save as txt) > post a share


Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into this thread using one drive, drop box, or google drive


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here's everything in one google drive folder. also since there wasn't any yellow triangles i just screenshotted everything.
https://drive.google.com/drive/folders/1N4j-ED2HQFPzSVw1R5IfxEd1ddo8JqE5?usp=sharing

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Docs-4663 answered Haunted-6514 commented

In the files posted I didn't see any messages related to a problematic device attached to the system.

There was a report that a driver was not digitally signed.

The file C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6f2a2658a0a99ab9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6f2a2658a0a99ab9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6f2a2658a0a99ab9\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6f2a2658a0a99ab9\nvldumdx.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.


All drivers should be downloaded and installed from the Dell website unless there are unusual problems:
https://www.dell.com/support/home/en-us/product-support/product/xps-8700/drivers


Please reinstall the Nvidia GPU drivers from the Dell website.
Then perform Windows updates.

If there are any future problems related to an attached device please take pictures and post images into this thread.


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The error occurs even before I install these drivers so I'm not sure what the problem is.![141385-z9na9zz.png][1]

This is what I see every time I try to map to the network drive
[1]: /answers/storage/attachments/141385-z9na9zz.png

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Docs-4663 answered Haunted-6514 commented

These are some trial and error steps:


If there is another user on the computer logon with this user and report whether the problem still exists or disappears.

Open administrative command prompt and type or copy and paste:

a) sfc /scannow
b) dism /online /cleanup-image /restorehealth

Post images or share links for the commands with results into this thread.
If share links are used please use one drive, drop box, or google drive.



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I used those commands and it still doesn't work. Also I don't know what's up with my computer but sometimes it just hangs on the dell logo and it doesn't boot up unless I turn it off and back on again.

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Docs-4663 answered Haunted-6514 commented

Where there multiple users on the computer?

What happened with each user?


For all steps / tests please post images or share links into this thread.
(scannow and restorehealth)

Run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive:

https://www.windowsq.com/t/bsod-posting-instructions.17/
https://www.windowsq.com/resources/v2-log-collector.8/
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html


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Docs-4663 answered Haunted-6514 commented

Had you recently powered off the computer?

Or was there an unexpected shutdown and restart?



So far there were no reports seen within all of the files collected about a device attached to the system.

This may or may not be fixed as you progress through the current troubleshooting steps.




There were some findings in the files that can be troubleshooted to tune up the computer.




Please perform the following steps in sequence:


1) Create a new restore point:
https://www.tenforums.com/tutorials/4571-create-system-restore-point-windows-10-a.html

2) Turn off Windows fast startup:
https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

3) Reset the hosts file back to default:
https://www.tenforums.com/tutorials/140970-reset-hosts-file-back-default-windows.html


Open administrative command prompt and type or copy and paste:

4) net user /test add
5)) sfc /scannow
6) dism /online /cleanup-image /restorehealth
7) chkdsk /scan


When these have completed > right click on the top bar of the title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into this thread


Open administrative command prompt and type or copy and paste: (all at one time)

wmic recoveros set autoreboot = false
wmic recoveros set debuginfotype = 7
wmic recoveros get autoreboot
wmic recoveros get debuginfotype
wmic computersystem where name="%computername%" set automaticmanagedpagefile=true
wmic computersystem where name="%computername%" get automaticmanagedpagefile

When these have completed > right click on the top bar of the title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into this thread



Open administrative command prompt and type or copy and paste: (run these windows troubleshooters)
(for each troubleshooted click advanced > uncheck apply repairs automatically)
(post images of the detailed results)


%systemroot%\system32\msdt.exe -id DeviceDiagnostic
%systemroot%\system32\msdt.exe -id NetworkDiagnosticsWeb
%systemroot%\system32\msdt.exe -id NetworkDiagnosticsNetworkAdapter
%systemroot%\system32\msdt.exe -id NetworkDiagnosticsInbound





Event[802]:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2021-10-17T00:30:12.5650000Z
Event ID: 41
Task: N/A
Level: Critical
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-A4818RN
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.


Event[792]:
Log Name: System
Source: EventLog
Date: 2021-10-17T00:30:18.0650000Z
Event ID: 6008
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: DESKTOP-A4818RN
Description:
The previous system shutdown at 9:15:53 PM on ?10/?16/?2021 was unexpected.


Event[780]:
Log Name: System
Source: Microsoft-Windows-Kernel-Boot
Date: 2021-10-17T00:30:10.7920000Z
Event ID: 29
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-A4818RN
Description:
Windows failed fast startup with error status 0xC00000D4.


Event[1755]:
Log Name: System
Source: Microsoft-Windows-DNS-Client
Date: 2021-10-18T16:31:57.9990000Z
Event ID: 1012
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-20
User Name: NT AUTHORITY\NETWORK SERVICE
Computer: Justin
Description:
There was an error while attempting to read the local hosts file.



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I restarted my computer and it hung on the Dell logo so I had to turn it off and on again to boot up.
The copy and pastes are here since they exceed the character limit https://drive.google.com/drive/folders/1Wi0IaOZ-_xzpoFL_5SCdQcwvadPYV1KM?usp=sharing
Also my network drives still won't connect. windows 10 is such a headache sometimes

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Docs-4663 answered Haunted-6514 commented

Make sure all of the steps in the prior thread are completed before starting the steps in this post.


1) Open administrative command prompt and type or copy and paste:

net user test /add

2) Post an image or share link into this thread.

3) Reboot

4) Log on with the new user named test

5) Indicate whether there are any problems or whether the computer works smoothly

6) Open the Dell website > support > enter the product or serial number or tag > view drivers > reinstall these drivers:


https://www.dell.com/support/home/en-us/product-support/product/xps-8700/drivers

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=cr5pj&oscode=wt64a&productcode=xps-8700
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=33h8g&oscode=wt64a&productcode=xps-8700
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=c2jm0&oscode=wt64a&productcode=xps-8700
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=5y97w&oscode=wt64a&productcode=xps-8700
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=mn0t2&oscode=wt64a&productcode=xps-8700
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=vj54r&oscode=wt64a&productcode=xps-8700
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=vcf8w&oscode=wt64a&productcode=xps-8700
https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=1grt9&oscode=wt64a&productcode=xps-8700


7) Perform Windows updates

8) Make a new restore point:
https://www.tenforums.com/tutorials/4571-create-system-restore-point-windows-10-a.html









Vendor Vendor ID Description Device ID
Intel Corporation 8086 8 Series/C220 Series Chipset Family USB EHCI #2 8c2d

Vendor Vendor ID Description Device ID
Intel Corporation 8086 8 Series/C220 Series Chipset Family USB EHCI #1 8c26

Vendor Vendor ID Description Device ID
Intel Corporation 8086 Xeon E3-1200 v3/4th Gen Core Processor PCI Express x16 Controller 0c01

Vendor Vendor ID Description Device ID
Intel Corporation 8086 8 Series/C220 Series Chipset Family PCI Express Root Port #8 8c1e

Vendor Vendor ID Description Device ID
Intel Corporation 8086 8 Series/C220 Series Chipset Family PCI Express Root Port #1 8c10


Vendor Vendor ID Description Device ID
Intel Corporation 8086 8 Series/C220 Series Chipset Family PCI Express Root Port #3 8c14

Vendor Vendor ID Description Device ID
Intel Corporation 8086 8 Series/C220 Series Chipset High Definition Audio Controller 8c20


Vendor Vendor ID Description Device ID
NVIDIA Corporation 10de TU116 High Definition Audio Controller 1aeb





Vendor Vendor ID Description Device ID
Realtek Semiconductor Co., Ltd. 10ec RTL8111/8168 PCI Express Gigabit Ethernet controller 10198168
Realtek Semiconductor Co., Ltd. 10ec RTL8111/8168 PCI Express Gigabit Ethernet controller 10ec8168
Realtek Semiconductor Co., Ltd. 10ec RTL8111/8168 PCIe Gigabit Ethernet (misconfigured) 11ec8129
Realtek Semiconductor Co., Ltd. 10ec RTL8168 on a NP300E5C series laptop 144dc652
Realtek Semiconductor Co., Ltd. 10ec Motherboard (one of many) 18498168
Realtek Semiconductor Co., Ltd. 10ec RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller 8161
Realtek Semiconductor Co., Ltd. 10ec RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller 8168




Event[379]:
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 2021-10-17T00:10:10.8920000Z
Event ID: 411
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-A4818RN
Description:
Device PCI\VEN_8086&DEV_8C2D&SUBSYS_05B71028&REV_05\3&11583659&0&D0 had a problem starting.


Device PCI\VEN_8086&DEV_8C26&SUBSYS_05B71028&REV_05\3&11583659&0&E8 had a problem starting.

Device PCI\VEN_8086&DEV_0C01&SUBSYS_05B71028&REV_06\3&11583659&0&08 had a problem starting.

Device PCI\VEN_10EC&DEV_8168&SUBSYS_05B71028&REV_0C\4&106944a3&0&00E2 had a problem starting.

Device PCI\VEN_8086&DEV_8C1E&SUBSYS_05B71028&REV_D5\3&11583659&0&E7 had a problem starting.

Device PCI\VEN_8086&DEV_8C10&SUBSYS_05B71028&REV_D5\3&11583659&0&E0 had a problem starting.

Device PCI\VEN_10DE&DEV_1AEB&SUBSYS_401A1458&REV_A1\4&519621c&0&0108 had a problem starting.

Device PCI\VEN_8086&DEV_8C20&SUBSYS_05B71028&REV_05\3&11583659&0&D8 had a problem starting.




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Ok so "test" had a problem where the task bar was just loading forever and after I reinstalled all the drivers when I restarted the system it was stuck on the dell logo so I had to basically force it to shutdown and restart.

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Docs-4663 answered Haunted-6514 commented

These problems should not occur with a clean install.

Had you deleted all partitions making an unallocated drive before installing Windows?



Consider the following steps:

a) check the hardware running the Dell diagnostics:

Full or comprehensive tests:
https://www.dell.com/support/home/en-us/product-support/product/xps-8700/diagnose


if there is a detected problem then troubleshoot
if there is no detected problem then clean install Windows 10


b) Clean install:
https://www.tenforums.com/tutorials/1950-clean-install-windows-10-a.html
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html
https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html
https://www.microsoft.com/en-us/software-download/windows10



c) Use the Dell support assistant to find applicable drivers > download and install
https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist
https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe



d) Monitor the computer for problems after the above steps using the reliability monitor
https://www.howtogeek.com/166911/reliability-monitor-is-the-best-windows-troubleshooting-tool-you-arent-using/#:~:text=Reliability%20Monitor%20tracks%20the%20history,It's%20an%20extremely%20useful%20tool.





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I deleted all partitions when doing the clean install. I even downloaded the windows tool onto a flash drive to do it and wiped literally everything. I even tried only putting in one drive to see if that was the problem. I really don't know what is wrong.

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Docs-4663 answered Haunted-6514 commented

How was the non-signed driver installed earlier in the thread?



Make sure that the computer passes all of the diagnostics before the clean install.

Please take a picture with a camera or smartphone camera and post an image of the tests performed with results.



Create a new bootable Windows 10 iso before the next clean install.

During this clean install make sure all drivers are installed using the Dell Support Assistant.




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The graphics drivers are from NVCleanstall. I made a new bootable Windows 10 iso to install this current os. I even went and unplugged everything from the system when installing. The only thing i had plugged in was a mouse and keyboard

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Docs-4663 answered Haunted-6514 commented

All of the drivers on the Dell website are the best tested drivers.

So install any driver using the Dell Support Assistant.

Later Windows updates can be performed.

Please don't modify the hosts file until the computer performs well for at least one week.

Make sure Windows fast startup is turned off.

Then monitor using the reliability monitor.


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I tested connecting to the drive with those drivers for hours and eventually i gave up and just set my computer back up. For some reason my computer even on a fresh install of windows 10 says that a device connected to the system is not functioning.

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