How to get in contact with Microsoft to dispute charges

Alexander Stonestreet 20 Reputation points
2026-06-27T00:15:48.32+00:00

I recently woke up and found 2 separate charges to my card, $50 each for Minecoins in Minecraft. I do not know how these were purchased and have no need for the coins. I just want a refund and the coins removed from my account if possible.

Windows for home | Windows 11 | Gaming
0 comments

Answer accepted by question author

Jeronimo Fuerte 42,725 Reputation points Independent Advisor
2026-06-27T00:56:10.8833333+00:00

Hi! To request a refund for in-game purchases, you need to sign in with the Microsoft/Xbox account where the charges were made, then go to the Xbox refund request page, find the purchase, and select the option to request a refund.

https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

Please note that refund approval is not guaranteed, since it depends on Microsoft/Xbox refund eligibility. If you do not see the purchase listed, make sure you are using the correct account.

Was this answer helpful?

1 person found this answer helpful.
0 comments

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.