Request to change the current subscription to Basic version

Question

Hi, I would like to switch to the basic subscription. I’m unable to afford the $99 per year plan, and I noticed that the charge has already been applied. Please change my plan to the basic version at $19.99 and refund the remaining amount. Thank you for your support.

Thanks

Suresh

Answer 1

Hi,

Please note that Microsoft Q&A is a user-to-user forum. We do not have access to user accounts or billing systems to change subscriptions or process refunds.

Since Microsoft 365 Basic and Microsoft 365 Personal are separate subscriptions, you will first need to cancel your current Microsoft 365 Personal subscription before purchasing Microsoft 365 Basic.

• Go to https://account.microsoft.com/services.
• Sign in with the Microsoft account that has the subscription.
• Select Manage next to your Microsoft 365 Personal subscription.
• Choose Cancel subscription and follow the on-screen instructions.
• Once the cancellation is complete, you can purchase a Microsoft 365 Basic subscription.

Refunds are typically processed within 3 to 5 business days, although the exact timeframe may vary depending on your payment method or financial institution.

---

If it doesn’t work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.