Any idea cannot upload document for a identity validation

Question

Hi all !

I try to register since yesterday but cannot upload my company document for the identity validation after open my Artifact Signing Accounts. The status is failed it said in the mesasge upload your document but there is no link and impossible to open a ticket support its just text.

Answer 1

Hi Damien,

For Artifact Signing identity validation, the document upload step is handled from the Azure portal under the identity validation request. It is not something Q&A users can manually open or reset.

Please check the following:

1. Go to Azure portal > Artifact Signing Accounts > your account > Identity validations.
2. Open the identity validation request and check its current status.
3. Make sure your account has the Artifact Signing Identity Verifier role. Without this role, identity validation actions may not be available.
4. Check the primary email address used in the identity validation request. Microsoft sends validation/action emails there, and the email verification link expires after 7 days.
5. Try an InPrivate/private browser window and disable popup/ad blockers in case the upload control is not loading correctly.

If the request status is already Failed, you may need to create a new identity validation request. If the status is Action Required but there is no upload option or link, this sounds like a portal/backend issue and should be raised with Azure Support or the Artifact Signing tag on Microsoft Q&A.