Camera not saving photos and videos.

Question

Camera is not saving my photos and videos, keep gertting an error: 0xA00F424F.

Answer 1

The most common cause is that the Camera Roll folder was deleted from the Pictures folder. Simply right-click inside This PC > Pictures, create a new folder, and name it exactly Camera Roll. Then reset the Camera app settings to save to that location.

Answer 2

Error 0xA00F424F indicates the Camera app cannot save photos or videos, typically due to app, permission, or storage issues. Use these steps to troubleshoot on Windows/Surface:

1. Test the camera in the Camera app
   1. Open Start > Camera.
   2. Check if the live preview works.
   3. Try taking a photo/video and see if the error appears only when saving.
   If the preview works but saving fails, the issue is usually app settings, permissions, or storage.
2. Check camera permissions
   1. Select Start > Settings > Privacy & security > Camera.
   2. Make sure Camera access is turned on.
   3. Make sure Let apps access your camera is turned on.
   4. In Choose which Microsoft Store apps can access your camera, ensure the Camera app is turned on.
   5. If using desktop apps (like Teams, browsers), ensure Allow desktop apps to access your camera is turned on.
3. Check if another app is using the camera
   1. Close all apps that might use the camera.
   2. Right-click the taskbar, select Task Manager.
   3. End any app that might be using the camera, then try the Camera app again.
4. Check for Windows and camera driver updates
   1. Go to Start > Settings > Update & Security > Windows Update > Check for updates.
   2. If View optional updates appears, select it and install any camera-related updates.
   3. Restart the device.
5. Update or reinstall the camera driver
   1. Select Start > Device Manager.
   2. Expand Cameras (or Imaging devices) and locate the Surface camera.
   3. Right-click the camera and select Update driver.
   4. Choose Search automatically for drivers and complete the update.
   5. If the issue persists:
      • Right-click the camera > Properties > Driver tab > Uninstall Device.
      • Select the checkbox to Delete the driver software for this device (or Attempt to remove the driver for this device), then OK.
      • In Device Manager, select Action > Scan for hardware changes.
      • Restart the PC and test the Camera app again.
6. If the camera stopped working after a Windows update
   1. In Device Manager, right-click the camera > Properties.
   2. On the Driver tab, select Roll Back Driver (if available), then Yes.
   3. Restart the device and test the Camera app.
7. Check for hardware or blocking issues
   • Ensure there is no physical shutter or privacy slider covering the camera.
   • Make sure the camera lens is not blocked or dirty.

If, after these steps, the Camera app still cannot save photos or videos, check the device manufacturer’s support page for specific camera firmware/drivers or contact support, as the issue may be hardware-related.

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References:

• Camera doesn't work in Windows