Microsoft 365 Subscription Transfer Inquiry

Question

Dear Support Team,

We currently have a Microsoft 365 account purchased through a third-party reseller, and the subscription will expire tomorrow. We have already purchased a new Microsoft 365 subscription directly from Microsoft.

Could you please confirm whether we can transfer our existing Microsoft 365 account, including users, email, and data, from the old reseller subscription to the new direct subscription? If this is possible, please let us know the required steps so we can complete the process before the current subscription expires.

We would appreciate your prompt response.

Answer 1

You did not give enough details for us to understand your exact situation, so there may be a few possibilities -

Situation 1 - You purchased your direct licenses from the admin portal of your existing tenant

You were on a CSP licensing scheme purchasing from a reseller.
You went into admin portal of your tenant as global admin, and purchased licenses direct from Microsoft from within your tenant. In this case, you just need to go to each individual user and replace the CSP license with the one you purchased.

Situation 2 - You purchased your direct license outside of your existing tenant and in the process created another tenant.

Eg- assume old tenant is contoso.onmicrosoft.com
You were on a CSP licensing scheme purchasing from a reseller.
You DID NOT buy new licenses from within your tenant. Instead you purchased your licenses separately (eg going to https://www.microsoft.com/en-my/microsoft-365/business/microsoft-365-plans-and-pricing) and purchased with a fresh tenant (Eg- assume new tenant is contosonew.onmicrosoft.com) . In this case, these licenses cannot be retrospectively added to your old tenant. You will have to do a migration from your old tenant to this tenant. (Meaning you migrate from contoso.onmicrosoft.com to contosonew.onmicrosoft.com). Unfortunately, this is not a straight forward task, and not everything can be migrated. (eg Teams conversations would be problematic). Most companies engage a experienced Microsoft reseller/professional for this.

You also ask repeatedly on how to contact Microsoft. These are the ways

• Login to your M365 account as global admin and raise a support ticket or
• Phone https://support.microsoft.com/en-us/support/ - click Work Account

Hope this helps

Answer 2

Hi can i get microsoft contact details ?

Answer 3

Can I get Microsoft's contact number or mail

Answer 4

Hi Fasleem 

Please note that we are not Microsoft support, and this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, do not have backend access and cannot directly intervene in Microsoft products or features. Our role is limited to providing technical guidance and best practice recommendations based on reported issues, requests, or ideas. 

To better understand your situation, could you please clarify whether you are looking to assign a new subscription to an existing user within the same tenant, or migrate the user and their data from one tenant to another? 

If you would like to assign a different Microsoft 365 subscription to the same user within the same tenant, you can follow the guidance in Move users to a different subscription | Microsoft Learn 

 

 

If you are planning a migration between tenants, you can refer to the following documentation, which outlines the requirements and process for migrating mailbox data to a new tenant: Cross-tenant mailbox migration | Microsoft Learn 

Please keep in mind that cross tenant mailbox migrations require a migration license for each user being migrated. 

 

For assistance beyond what the forum can provide, you may consider contacting Microsoft Support by creating a service request through the Microsoft 365 Admin Center. This allows the support team to review your environment and provide more targeted guidance. 

For more information, please refer to: Get support - Microsoft 365 admin | Microsoft Learn  

I hope this information provides additional clarity and helps point you in the right direction. 

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