Can't uninstall or Install an App

Question

Opened Resolve this morning, it advised upgrade available …. So downloaded and installed 21.01 Run as administrator.

It completed, rebooted PC (W11) but as usual did not create any startup icon (very strange it never does that)

Went to C:\Program Files\Blackmagic Design\DaVinci Resolve

And double-clicked on Resolve.exe  ( I normally create a desktop shortcut to this)

 

It failed to start with error C:\Program Files\Blackmagic Design\DaVinci Resolve\cudnn64_9.dll is not designed to run on windows or contains an error.

Error status 0x000012f

 I downloaded and installed it again – same thing

 I then tried to uninstall using Revo Uninstaller - it failed with error (pic attached) 

 

I then tried uninstalling using  settings > apps > installed apps    and right clicked on apps to delete ..... several apps deleted  (all under Davinci Blackmagaic ) but one remains - Resolve  it shows as 5Gb but when I try to delete same error as above.

 If I try a new install  (as admin)   it fails with error 'A newer version of Resolve is installed; uninstall it in Control panel first'

If I try to remove in 'Control Panel\All Control Panel Items\Programs and Features', I get the same error about can't remove as its on a network resource,

It has only ever been a local install, never networked.

 

Anybody know a way to clean this out ?

Answer 1

Hi Rick Hughes,

Please note that our forum is a public platform, and we will modify your question to hide personal information in the description. Kindly ensure that you hide such details the next time you post to protect personal data.

Based on the screenshot and the behavior you're seeing, it seems like the Windows Installer registration for Resolve has become corrupted, and Windows is trying to locate the original ResolveInstaller.msi file that it no longer has access to. Since you've already tried all the common uninstalling and testing steps, consider: 

1. Download and run Microsoft's Program Install and Uninstall Troubleshooter 
2. Choose Uninstalling > if you see any entries related to Resolve, remove > Restart PC. 
3. If you don't, press Win + S > search and open Command Prompt (Run as Administrator) 
4. Run wmic product get name > look for the exact product name for Resolve and note it down 
5. Run wmic product where name="REPLACE THE NAME HERE" call uninstall > restart and test it again.

Unfortunately, until the broken installer registration is removed, Windows will continue to block any clean reinstall attempt. If the issue persists, consider sharing your Windows version. It'd be helpful to look for the most suitable solution.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

Sorry for the late reply, Rick. Can you see this when visit the link? From my browser I can still access the download. It's said for Windows 10, but you can still use it on Windows 11 most of the times.

Answer 3

It worked the W10 version removed each of teh 3 programme part, it advised changes to Registry entries.

Now reinstalled & working.

Thank you, very helpful indeed

Answer 4

I went to the link you gave for the  Program Install and Uninstall Troubleshooter. 

It is not there. I searched with Copilot, and it advises that Microsoft has phased out the direct download from their website for newer Windows versions.

My Win Ver is 25H2

Answer 5

In the reply you describe:

1. Download and run Microsoft's Program Install and Uninstall Troubleshooter 

There is no download file at that link (at least I don't see one ?)

I have carried out solution 1, 2 & 3 and also run RevoUninstaller