I need to talk with someone about my account

Question

I have been going around in circles for an hour and getting no where. Someone please help me. I have an easy question but can't get appropriate help. Was my 365 subscription renewal declined?

Answer 1

Hello

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information. But I can guide you to the right place.

To determine if you need to chat with billing support, or if this might be something you have access yourself to resolve -

Go to your Microsoft account https://account.live.com > Subscriptions, is the subscription status ok? When's the expiration date?

Next, go here https://go.microsoft.com/fwlink/?linkid=2246882 Can you tell if recent payment was successful?