I can't use microsoft 365. It is wanting to purchase again. I have an account which my have an old email attached to it.

Question

I can't use microsoft 365. It is wanting to purchase again. I have an account which my have an old email attached to it.

Answer 1

Hello Irene Egnor,

Since Microsoft cannot transfer subscriptions or merge accounts, you must track down that old account to reactivate your software.

// Before trying to fix the apps, verify which email address actually holds your active Microsoft 365 purchase //

• if you forgot the password to the old email: If you can't log into the old email because it's obsolete, you can still use Microsoft's Account Recovery Form Reference: https://support.microsoft.com/en-us/accounts-billing/manage/help-with-the-microsoft-account-recovery-form

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If you can't access the old account, you can't click "Cancel Subscription." This means Microsoft will continue trying to automatically charge your credit card when it attempts to renew

• "Contact your bank or credit card company immediately. Tell them you have lost access to the online merchant account associated with Microsoft and request a Merchant Block or a new card number to stop future automatic recurring charges" & Use your New Account on the Computer

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Best,

M.