Scroll Bars Not Smoothly Scrolling

Question

Scroll Bars Not Smoothly Scrolling

Corey Ely 0

When I am in Excel's desktop app with M365, the scroll bars are not scrolling smoothly. If I use my mouse's scroll wheel, it scrolls smoothly, and if I use the Excel Web App, the scroll bars do work. But in the desktop app, if I click and drag the scroll bar, the screen remains on the old cells until I release the scroll, at which point the screen updates to the cells I ended up on. But I should be able to drag the scroll up, down, left, and right and see the cells I am scrolling past.

I have tried updating my computer, clearing my cache, and all the other things I've found online with no success.

Ryan-N 14,235 Reputation points Microsoft External Staff Moderator

2026-07-02T19:07:45.2766667+00:00

Hi Corey,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

I want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.

Warm regards,

1 answer

Your answer

Ryan-N 14,235 Reputation points Microsoft External Staff Moderator

2026-07-02T19:07:45.2766667+00:00

Hi Corey,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

I want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process. I look forward to hearing from you soon.

Warm regards,

Answer 1

Hi Corey,

Welcome to the Microsoft Q&A forum.

Based on your description, when you click and drag the scroll bar, the screen remains still. Only after you release the mouse button does the screen move to the corresponding position.

I understand that you have already tried several troubleshooting steps, but the issue still persists.

May I ask whether you have already tried performing an Online Repair or uninstalling and reinstalling Excel?

Please follow the steps below and let me know whether the issue is resolved:

Please try signing out of your account and then signing back in.
Perform an Online Repair for Office/Excel:
- Step 1: Completely close Excel.
- Step 2: Press Windows + I > Apps > Installed apps > locate Microsoft Office.
- Step 3: Click the ... menu > Modify > Online Repair.
1. If the issue still occurs, please try uninstalling and reinstalling Excel.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it.

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