I can send emails but I can't receive them.

Question

My storage isn't even close to being full. I don't appear to have any weird settings turned on. I just stopped receiving emails out of the blue. I use a browser for my email. It's a school account but my school leaves email up so that students can contact counselors about scheduling. I tested my problem by sending an email from my personal account. I didn't receive the email. I haven't received emails from other accounts as well. I can send them though.

Answer 1

Hi. I'm Brian and I'll try to help.

Typically, an institution's accounts are not personal accounts and do not use the same servers to hold the mailbox. Are you using an address that ends in the school's domain or one that ends with a Microsoft domain? When you tried to send a message to that address, did you receive a non-delivery report? That report should explain why the message failed delivery. If you did, include it here exactly as it appears on your screen, but mask any real addresses it contains so they don't become public.