Microsoft office will not accept credit card when reedeming prepaid subscription

Question

Sometimes it will accept my credit card details but then it will not save to activate.

Sometimes it says I have made an error with my details but I have not.

Answer 1

My apologies and I noticed you rated my answer as unhelpful here, and I want to make sure I answered your question completely and accurately. Is there anything else I can help you with?

Answer 2

Hello, good day and thanks for your question. Sorry to know about this and I understand that you have encountered an issue that your credit card is not being accepted during the redemption process.

If your card is up to date and you have also verified that it is working for other purchase that you made online, please check and try this on a different browser or by using inPrivate or Incognito browsing and another alternative is to link your card to PayPal and use it as payment method. Please see below for other things that you can also check with regards to this issue.

• Enter your name precisely as it appears on the card and only include your middle initial if it appears on your card.
• If this is a company card, enter the company name as both a first name and last name. For example, if the company name is "My Company" you may split the company name into the first and last name fields.
• If the company only has one name, for example, "Company," enter the company name in both the first and last name fields.
• If you are asked to enter the address and it exceeds the Address 1 field, use the Address 2 field and do not shorten or abbreviate your address.
• The card number and type cannot be edited, so if you make a mistake, you'll need to add a new one with the correct information. Other credit card information can be edited, such as billing address and expiration date.

https://support.microsoft.com/en-us/account-billing/add-a-new-bank-or-credit-card-to-your-microsoft-account-c39dbc30-bc83-30c8-5ea9-d0d94e6dcfe4

https://support.microsoft.com/en-us/account-billing/change-your-microsoft-subscription-payment-method-and-options-39ab4bc1-01f9-fc28-c3a5-49e87b6e7611

https://support.microsoft.com/en-us/account-billing/update-a-microsoft-account-payment-method-2ca44141-c10d-a693-7ea6-3a22f5213283

If you will still encounter an issue even after trying out the alternatives, you can reach out to the support team at https://support.microsoft.com/en-us/contactus/ and then click on Microsoft 365 and then click Get Home Support and then type in Billing question and click the blue button that says Sign in to contact Support and login and proceed from there.