This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 44%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
I have set up a Family subscription to MS 265 on our new Win 11 laptop, replacing a Win10 desktop. The admin user Microsoft account is the subscriber. I have copied .pst files to network storage for both e-mail accounts I want to set up on the new machine, which are associated with individual local accounts. The admin user has sent e-mail requests to both these accounts, and I have accessed this e-mail from my provider (along with others) on one of them. However when I go to import the .pst file, I am told Outlook data files require a MS 365 subscription - which I obviously already have, When I go to enter the subscribing MS account, it is clearly going to download e-mail from a provider.
I can find no articles which are any help at all in this, and I cannot even find how to get proper MS support either. How do I get emails from network storage to two user accounts on a laptop, neither if which is the admin account or the subscribing MS account?
Steve
Using Classic Outlook on Windows for personal email, calendar, and contact management
Progress! Thanks @Hal Hostetler MVP-Outlook and @Stefan Blom .
I had installed all the office files already, and have now done it again from your link Stefan. I understand that I am using New Outlook can read mails from .pst files, but does not use them itself. And I have found the right button to identify the subscribing MS account for my non-MS account so that I can use data files.
I cannot see a toggle to switch between New and Classic though - a number of articles tell me it is in the top right of the window, under the minimise/maximise/exit buttons, but it just isn't. That may be because I still do not have Classic Outlook on the laptop. When I search from the task bar, only the new Outlook app is shown. Is there anything I should be doing on top of running the downloaded installer?
I would like to put the .pst files for my wife and I in the same location where New Outlook stores our e-mails. It appeals to my tidy mind. I cannot find out where this is though - can you help?
The toggle to Outlook Classic has been moved under the Help ribbon tab:
This page may also be of help:
https://www.slipstick.com/outlook/classic-outlook-not-new-outlook/#google_vignette
Thanks @Hal Hostetler MVP-Outlook . Does anyone know where e-mails are stored in the new Outlook? I see the question asked a few times but noone ever answers. And I have found that when you change to Classic Outlook, there is still no store for e-mails, so no logical place to put my old .pst files.
Having set it up, I realise that new or classic Outlook are no downloading every e-mail my provider still has on their servers rather than just the ones since I last logged in. And after closing classic outlook when I log back in, I am back in new Outlook! I won't be the only person trying to set up a Win11 system the way my wife and I are used to working for years under Win10. MSA may be making themselves a lot of money here, but I don't think they will be making many friends. Looks like I'm going to have to bite the bullet, and do what MS want rather than what I want.
Re-using .PST files is usually better than importing them, this page might be of help as well:
Thanks Hal, and I'm fine with that - thought it might be best to use an upgraded ,pst though, but not necessary I guess. But I cannot find an existing Outlook data folder for my id. I did install the aps under the subscribing (admin) user - do I have to do that for every user who is going to use them? And if I try to do anything with data files in Outlook, it demands a MS user account as I said in the original cry for help!
Your link takes me to my question rather than anything helpful, and when I googled your link text, I found a page talking about MS 365 files being moved.
This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Your link takes me to my question rather than anything helpful, and when I googled your link text, I found a page talking about MS 365 files being moved.
Unfortunately, links break rather easily in the Q&A forum. I'm sure that @Hal Hostetler MVP-Outlook can repost the correct link for you. :-)
Here's the direct link:
https://www.slipstick.com/outlook/config/move-outlook-to-a-new-windows-computer/
Make sure that you are using the classic Outlook for Windows, which is included in your 365 Family subscription.
Instructions for importing .pst files can be found in the support article at https://support.microsoft.com/en-us/outlook/import-email-contacts-and-calendar-from-an-outlook-pst-file.
Thanks Stefan - how do I do that? I'm just trying to use Outlook, and suspect it is not set up properly yet.
Honestly, I don't think I'm an idiot - I spent my entire career working in IT! I do not understand why this seems so difficult.
This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
To ensure that you have access to the classic Outlook, see https://support.microsoft.com/en-us/outlook/install-or-reinstall-classic-outlook-on-a-windows-pc .