Hi there! I can see here that you still require further assistance. Is there anything else that I can help you with?
Best regards,
Darhyl
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My Microsoft account has not had an issue for 5 or more years. This morning at 9 am I decide to go log in to play something only to realize, it says a completely different email than mine (ca*****@securitylock24hrs.net) I tried to enter my password it says "The password is incorrect. Please try again." I have a lot of game data with this Microsoft account so can someone please help me recover it ASAP? Thank you.
Hi there! I can see here that you still require further assistance. Is there anything else that I can help you with?
Best regards,
Darhyl
Hey there! Nice to meet you!
I'm sorry you are experiencing this.
Based on your description, the hacker was able to remove the account's primary email address/security info and replace it with their own email address.
Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.
Thank you for your understanding.
Best regards,
Darhyl