I upgraded from the standalone 100 GB OneDrive plan to Microsoft 365 Personal. My subscription is active and billing correctly, but my OneDrive storage is still capped at 100 GB instead of 1 TB. My storage page still shows 95.5 GB of 100 GB.

Question

I Paid for the $9.99 upgraded subscription plan from the microsoft basic plan, several hours ago. I tried several times to restart OneDrive, manage subscriptions, and other methods for my plan to be upgraded but it keeps showing that im low on storage and my old plan.

Answer 1

Hello,

Has it been 48 hours yet since you purchased the subscription? If not, it can take up to 48 hours for the changes to be reflected in your account?

If it has been more than 48 hours, you would need to contact Microsoft billing support.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.