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Rithy-2535 avatar image
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Rithy-2535 asked JimmyYang-MSFT commented

Cannot join meeting with invited link

141227-screen-shot-2021-10-18-at-31223-pm.png


I have run into this problem whenever I try to join meeting from invited link. Please help.

office-teams-windows-itpro
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Hi @Rithy-2535

Does other attendees also have the same problem?

Are you the member in this Teams group or the anonymous user?

Have you tried to join Teams meeting via Teams web client?

As the Mohammad said below, please try to clear Teams client cache file and restart it to see if it works.

In addition, please make sure you have the newest version of Teams client.

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@Rithy-2535

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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1 Answer

MohammadImran-4757 avatar image
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MohammadImran-4757 answered

Clear Teams Cache on Windows
Fully quit Microsoft Teams and ensure it’s not still running in the toolbar at the bottom right of Windows.
Navigate to %appdata%/Microsoft/Teams in a File Window.
Select everything in the folder.
Delete everything.
Open Teams and wait for it to download the required files.

instructions for clearing the cache for Microsoft Teams in Windows.

Select the Up Arrow in the bottom right of the toolbar.
Right, Click on the Microsoft Teams Icon to open the Context Menu.
Select Quit to completely close Microsoft Teams.
''


Select the Windows Icon from the toolbar.
Type File Explorer.
Select the File Explorer icon.
''


Select the Address Bar.
Enter %appdata%\Microsoft\Teams
''


Open the Cache folder.
''


Select All Files in the Cache folder.
Delete All Files in the Cache folder.
''


Repeat Steps 9-11 for the following folders:
blob_storage
databases
GPUCache
IndexedDB
Local Storage
tmp
Close the File Explorer window.
Open Microsoft Teams.
''


Log in with your MSU Email and Password.
Your Microsoft Teams Cache has been cleared.

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