no license found

Question

I own Office Home & Business 2019 for Mac. My Microsoft account shows the license and Install button. I reinstalled Office directly from Microsoft and ran the License Removal Tool, but Word still says “No License Found.” I need help activating my permanent Office 2019 license.

Answer 1

Hello Sheila Izzard

You were on the right path by running the License Removal Tool first. Since Word is still showing "No License Found," you can also try clearing any remaining Office credential cache from Keychain:

1. Close all Office apps.
2. Open Keychain Access.
3. Search for Office > Delete Office-related license/cache items if found, such as Microsoft Office identity or ticket cache entries.
4. Restart the Mac, then open Word and sign in again with the Microsoft account linked to your Office Home & Business 2019 license.

If the issue continues, you can also try this script: Download and run the Activation Troubleshooter for Office for Mac(GitHub).

Please let me know how it goes after trying these steps, and I'll be glad to continue looking into it with you.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.